http://jobs.cgi.com/feeds/mail-Washington-DC-jobs/ Custom RSS Feed for mail-Washington-DC-jobs Tue, 21 May 2013 11:30:08 GMT en-us http://jobs.cgi.com/feeds/mail-Washington-DC-jobs/ 720 Job Order: J0313-1715 - Permanent Full Time
Title: Processing Support Associate II - SIA
Category: Consulting / Business / Functional
City: Washington DC, District of Columbia, United States

Job Description: Processing Support Associate II - SIA

Under the direct supervision of the CGI Management Team, the Passport Support Associate II will perform various clerical and repetitive manual functions in a production-oriented office environment.

Principle Duties and Responsibilities:
- Perform searches for customer Passport applications, as requested.
- Contact customers by phone for verification of mailing address and other information in response to telephone calls or e-mails received through the National Passport Information Center (NPIC).
- Generate Informational Response Letters (IRLs) to request additional information/documentation for adjudicated passport applications.
- Perform various processing functions utilizing office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents.
- Utilize the current TDIS-PD and PRISM computer operating system to include creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes.
- Use troubleshooting skills in connection with information from the TDIS-PD inquiry screens
- Perform quality checks for standard fee information on individual applications.
- Basic filing to insert and retrieve application packages from file cabinets.

Required Knowledge, Skills, Abilities and Competencies:
- U.S. Citizenship.
- Applicants selected will be subject to a Stanley credit/background check and a government security investigation.

Additional Requirements:
- High School diploma or equivalent.
- Two (2) years of general office experience.
- Two (2) years of experience in an office environment performing customer service functions.
- Experience using Microsoft Office applications (Word, Excel, Outlook).
- Good data entry skills.
- Excellent written and oral communication skills.
- Ability to perform repetitive tasks such as lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 252706]]>Thu, 25 Apr 2013 00:00:00 GMThttp://jobs.cgi.com/job/Washington-DC-Processing-Support-Associate-II-SIA-Job-DC-20001/2566353/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Washington-DC-Processing-Support-Associate-II-SIA-Job-DC-20001/2566353/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0611-0747 - Permanent Full Time
Title: Mail Clerk/Driver
Category: Corporate Functions / Administration
City: Washington, District of Columbia, United States

Job Description: Mail Clerk/Driver

-*This is a contingent position**

The Mail Clerk follows clearly detailed procedures in performing simple repetitive tasks in the same sequence. Responsibilities would include filing pre-coded documents in a chronological file, or operating office equipment, (e.g., mimeograph, photocopy, addressograph or mailing machine). This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.

The Mail Clerk will also serve as a backup driver for the motorpool or other component as needed.

The Driver operates various types of Government-furnished motor vehicles, transport time-sensitive items to various locations within the Washington metropolitan area, or transfer supplies, furniture, equipment, etc.

Qualifications
-Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.
- High School Diploma or equivalent and a minimum 1 year of related experience
- Must have a valid State operator's permit for the type of vehicle being operated and a proven safe driving record as established by the National Driver Register or equivalent check
- Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment
- Ability to successfully complete a Credit and/or Driving Records check
- Ability to obtain/maintain a Moderate Risk Public Trust security clearance
- Must have good reading and communications skills and the ability to print clearly
- General knowledge of the USPS and proper handling of incoming and outgoing mail
- General familiarity with distribution schedules and routes
- Ability to pay close attention to detail
- Ability to work well with others At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 147884]]>Wed, 01 May 2013 03:00:00 GMThttp://jobs.cgi.com/job/Washington-Mail-ClerkDriver-Job-DC-20001/1316207/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Washington-Mail-ClerkDriver-Job-DC-20001/1316207/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0213-1172 - Permanent Full Time
Title: Processing Supervisor
Category: Corporate Functions / Administration
City: Washington, District of Columbia, United States

Job Description: Processing Supervisor

This manager supervises employees in an office environment and manages all task areas of Passport production. Responsibilities include:

- Managing administrative, personnel, and operating processes in order to meet production expectations for timely issuance of Passports.
- Developing, implementing and overseeing the training of staff.
- Documenting and managing performance, attendance or conduct issues.
- Planning, directing, and coordinating the daily activities of mail open, cashier, image capture (scanning), image review, data entry, book-print, quality control, and PRISM (passport record scanning) for Passport production.
- Overseeing customer service functions such as searches, re-writes, re-issues, and re-mails.
- Verifying adherence to all department and agency security regulations and internal controls.
- Developing and verifying reports on timekeeping, production or other data in a timely manner and as required.

To be considered for this role, candidates must having the following:

- Bachelor's degree from an accredited university or college in a related field such as Business or Liberal Arts.
- Six (6) years of progressive supervisory experience in a professional environment.
- Demonstrated ability to meet production goals and expectations.
- Demonstrated ability to prioritize and organize tasks.
- Excellent verbal and written communication skills.
- Intermediate to expert functionality in MS office applications, including Excel.
- U.S. Citizenship.
- Must successfully complete/pass a CGI credit/background check to start employment.
- Must be able to obtain an Interim Secret Government Clearance to start employment. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Communication (Oral/Written)
- Microsoft Office
- People Management
- Process Manufacturing

Reference: 240190]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.cgi.com/job/Washington-Processing-Supervisor-Job-DC-20001/2439757/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Washington-Processing-Supervisor-Job-DC-20001/2439757/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0612-1339 - Permanent Full Time
Title: Visa Clerk
Category: Customer Service / Helpdesk
City: Washington, District of Columbia, United States

Job Description: Visa Clerk

The Visa Clerk position supports the Bureau of Consular Affairs, Visa Office, Office of Public and Diplomatic Liaison, Diplomatic Liaison Division/Visa Revalidation Services, and the U.S. Department of State. The successful candidate in the role will be responsible for processing, printing, and forwarding reissued visas, as well as performing other related tasks.

Principal Duties & Responsibilities:

-Responsible for processing, printing, and forwarding reissued visas, as well as performing other related tasks
-Performs quality control tests on new visas
-Processes all official visas (A's, G's and NATO's)
-Runs the Diplomatic Reception desk were visa applications are picked up and dropped off by foreign embassies and international organizations
-Communicates with foreign embassies and international organizations via telephone and e-mail pertaining to visa cases and policies.

Required Knowledge, Skills & Abilities:

-High School diploma or equivalent and a minimum of 2 years relevant work experience
-Successful completion of a CGI background investigation; including criminal, education, employment, credit and driving record checks
-An INTERIM SECRET security clearance is required to begin employment; and thereafter a SECRET security clearance must be maintained for the duration of employment
-U.S. Citizenship required
-Positive attitude and self motivated
-Excellent verbal and written communication skills
-Ability to prioritize and organize workload
-Learns and recalls information about visa application procedures and the laws and regulations pertaining to visa requirements
-Maintains composure and objectivity in stressful situations and in dealing with multiple inquiries and varying management styles
-Effectively communicates with a wide variety of people At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Communication (Oral/Written)
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Multi-tasking

Reference: 203545]]>Mon, 20 May 2013 07:59:00 GMThttp://jobs.cgi.com/job/Washington-Visa-Clerk-Job-DC-20001/1992793/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Washington-Visa-Clerk-Job-DC-20001/1992793/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0611-0745 - Permanent Full Time
Title: GENERAL CLERK / ADMIN
Category: Corporate Functions / Administration
City: Washington, District of Columbia, United States

Job Description: GENERAL CLERK / ADMIN

Description
The General Clerk/Admin follows clearly detailed procedures in performing simple repetitive tasks in the same sequence. This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The Clerk/Admin selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures.

The Clerk/Admin will assist in a variety of administrative matters. Typical job duties are dependent on specific requirements of component being supported but could include and are not limited to the following:

- Greets visitors and puts them in contact with the appropriate person.
- Answers telephones, forwards calls, and takes telephone messages.
- Opens, time stamps, and distributes incoming mail.
- Types memoranda, letters, reports, and other documents using the latest version of WordPerfect word processing software.
- Files various documents in file cabinets.
- Maintains recurring internal reports, such as time and leave records, office equipment listings, and training plans.
- Requisitions (orders) supplies, printing, maintenance, or other services.
- Operates various types ofoffice equipment such as fax, Xerox, printer, etc.
- Maintains a wide variety of financial or other records (stored both manually and electronically)
- Compiles information for and verifies statistical reports for accuracy and completeness
- Operates a wide assortment of printing and binding equipment, including high speed xerographic duplicators, stitchers, multi head drills, and Seybold paper cutters, etc.

The Clerk/Admin may also direct lower level clerks.

Qualifications:

- Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.
- High School diploma or equivalent
- Moderate Risk Public Trust security clearance
- Minimum 2 years related experience
- Ability to pass a basic Word Processing test (spelling, grammar, keying wpm).
- Knowledge of Microsoft Office Suite, Outlook Email and WordPerfect
- Administrative, organizational and coordination skills
- Ability to maintain good relations with public and staff
- Ability to work independently and as a team member
- Excellent written and interpersonal communication skills
- Prior supervisory experience preferred At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 147878]]>Wed, 01 May 2013 03:00:00 GMThttp://jobs.cgi.com/job/Washington-GENERAL-CLERK-ADMIN-Job-DC-20001/1316208/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Washington-GENERAL-CLERK-ADMIN-Job-DC-20001/1316208/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0711-0883 - Permanent Full Time
Title: Management Analyst
Category: Corporate Functions / Administration
City: Washington, District of Columbia, United States

Job Description: Management Analyst

-*This is a contingent position**

Conducts initial fact gathering, individually or in conjunction with senior management analyst(s). Reviews routine and repetitive processes and conducts surveys and limited studies to resolve issues or operational problems in the functional areas under the contract. Assists in conducting operations cost versus benefit analysis projects. As assigned, conducts quality control reviews of services as needed, and prepares various reports pertaining to such subjects as productivity trends, mail volumes, and operating costs.

Depending on level required by specific office/staff, may perform or support the performance of non-routine and complex assignments involving responsibility for planning and conducting a complete project of relatively limited scope or a portion of a larger and more diverse project. Selects and adapts plans, techniques, designs, or layouts. Contacts personnel in related activities to resolve problems and coordinate the work; reviews, analyzes, and integrates the technical work of others. May train and be assisted by lower level technicians. May perform a combination of such typical duties as:

-Designs, develops, and constructs major units, devices, or equipment; conducts tests or experiments; analyzes results and redesigns or modifies equipment to improve performance; and reports results.
-From general guidelines and specifications (e.g., size or weight requirements), develops designs for equipment without critical performance requirements which are difficult to satisfy such as engine parts, research instruments, or special purpose circuitry.
-Analyzes technical data to determine applicability to design problems; selects from several possible design layouts; calculates design data; and prepares layouts, detailed specifications, parts lists, estimates, procedures, etc.
-May check and analyze drawings or equipment to determine adequacy of drawings and design.

Qualifications:
-US citizenship
-High school diploma or equivalent
-Related experience (number of years dependent on level required by specific office/staff)

Additional Requirements:
-Ability to successfully complete a CGI Background Investigation to include; 50 State Criminal, Education, Employment, Credit and Driving Records Checks
-Ability to successfully complete a Government Agency Background Investigation/Security Clearance At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 153819]]>Mon, 29 Apr 2013 02:59:00 GMThttp://jobs.cgi.com/job/Washington-Management-Analyst-Job-DC-20001/1373534/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Washington-Management-Analyst-Job-DC-20001/1373534/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0213-1142 - Permanent Full Time
Title: Help Desk II
Category: Customer Service / Helpdesk
City: Dumfries, Virginia, United States

Job Description: Help Desk II

In support of the Marine Corps Service Desk, we are seeking a candidate to provide superior service in the daily handling of all service desk related activities.Primarily responsible for linking knowledge seekers (customers) with knowledge holders (SMEs, tech support, etc.) in a collaborative manner by utilizing existing knowledge management tools and by integrating processes, people and information. Provide mentoring to junior technicians.

Primary duties include creating and managing Remedy user accounts, run searches and reports through the Rememdy console, and managing trouble ticket requests as required throughout their lifecycle. Handle incoming calls to the to the Operations Center in a courteous and professional manner and assiting the customer in their requests.Communicates via electronic mail, web interface, face-to-face, and telephone with customers to isolate user problems by acquiring and documenting as much information as possible in order to open, assign, and/or resolve trouble tickets.

Required:
Remedy Experience, Acitve Secret Clearance, minimun 3 years IT experience, SEC+

-LI-BW1 At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Help Desk/IT Services
- Remedy

Reference: 240070]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Dumfries-Help-Desk-II-Job-VA-22025/2437205/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Dumfries-Help-Desk-II-Job-VA-22025/2437205/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0213-1140 - Permanent Full Time
Title: Helpdesk Specialist I
Category: Information Technology
City: Quantico, Virginia, United States

Job Description: Helpdesk Specialist I

In support of the Marine Corps Service Desk, we are seeking a candidate to provide superior service in the daily handling of all service desk related activities.Primarily responsible for linking knowledge seekers (customers) with knowledge holders (SMEs, tech support, etc.) in a collaborative manner by utilizing existing knowledge management tools and by integrating processes, people and information. May require shift work.

Primary duties include creating and managing Remedy user accounts, run searches and reports through the Rememdy console, and managing trouble ticket requests as required throughout their lifecycle. Handle incoming calls to the to the Operations Center in a courteous and professional manner and assiting the customer in their requests.Communicates via electronic mail, web interface, face-to-face, and telephone with customers to isolate user problems by acquiring and documenting as much information as possible in order to open, assign, and/or resolve trouble tickets.

Requirements:
-Must have a high school diploma and a minimun 3 years IT experience.
-Must have A+ or Network+ certification.
-Must have an active Secret government security clearance to start employment. US citizenship required.
-Remedy experience required. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 240505]]>Tue, 30 Apr 2013 03:00:00 GMThttp://jobs.cgi.com/job/Quantico-Helpdesk-Specialist-I-Job-VA-22134/2522062/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Quantico-Helpdesk-Specialist-I-Job-VA-22134/2522062/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0113-0017 - Permanent Full Time
Title: Management Analyst IV
Category: Corporate Functions / Administration
City: Quantico, Virginia, United States

Job Description: Management Analyst IV

- Serve as the administrative assistant providing administrative support to the Director/Deputy Director for NDCAC and program support for CALEA.

- Independently identifies and obtains information needed to perform own work.

- Analyzes information to identify its importance or usefulness to the programs.

- Communicates straightforward and complex information clearly and concisely, so that the message being conveyed is understood. Interacts professionally and positively with others.

- Coordinates requests in a timely and accurate manner.

- Excellent file retrieval and storage capabilities.

- Reviews a wide range of correspondence for content and communicates any leads to appropriate personnel.

- Great PC and networking skills.

- Independently puts forth the effort needed to accomplish even difficult or challenging projects or activities, consistently producing high-quality work within deadlines.

- Professionally handles phone calls, messages, and follow-up needs.

- Mail responsibilities.

- Simple to complex data entry, retrieval and information assembly into professional work products as directed.

- Duties and Responsibilities: routing invoices, tracking work items and related documentation, and Unit related account information. Conducts limited surveys and studies to resolve issues or operational problems. Develops and implements admin controls as needed, and prepares various reports pertaining to such subjects as productivity trends, or related CIU business. As assigned, conducts quality assurance reviews of services provided.

Qualifications:
- Candidate must have outstanding computer skills in the following software: Microsoft Excel,
Microsoft PowerPoint, and Microsoft Word
- Organizing and coordinating skills
- Maintain good relations with the public and FBI staff
- Ability to work from telephone requests
- Excellent written and interpersonal communication skills and the ability to work independently and as a team player
- US citizenship
- High school diploma or equivalent and 6-8 years of related experience

Additional Requirements:
- Ability to successfully complete a CGI Background Investigation to include; 50 State Criminal, Education, Employment, Credit and Driving Records Checks
- Must possess an ACTIVE TOP SECRET clearance At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 231258]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.cgi.com/job/Quantico-Management-Analyst-IV-Job-VA-22134/2359076/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Quantico-Management-Analyst-IV-Job-VA-22134/2359076/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0413-0581 - Permanent Full Time
Title: Passport Processing Supervisor - Tucson Passport Center
Category: Consulting / Business / Functional
City: Tucson, Arizona, United States

Job Description: Passport Processing Supervisor - Tucson Passport Center

The Tucson Passport Center is looking for a Passport Processing Supervisor to plan, direct, and coordinate the daily activities of the mailroom, cashiering, book print/card print, and quality control.

Principle Duties and Responsibilities:
Principle duties and responsibilities include: Setting work priorities and assuring a smooth transition of all work between the various departments, interpreting policies and procedures, and establishing goals for subordinates. Trains Quality Control Clerks in work procedures, regulations, and proper postal requirements and assigns and reviews work of team members. Leads a department of Quality Control Clerks in verifying the accuracy of passport books/cards, quality of workmanship, and ensuring the proper delivery of passports to applicants. Manages the completed Issued Application room and ensures applications are properly filed and ready to transfer to Washington, DC. Monitors subordinate employee's production for timeliness, quality and quantity. Ensures employees are informed of changes in postal regulations and policy and procedures of the department. Responsible for the operation of the automated Paragon postage machine and the coordination of all mail pick-ups by both the Postal Service and private carriers. Interfaces with the Processing Section Manager and the Government Passport Specialist/Adjudication Supervisor.

Required Knowledge, Skills, Abilities and Competencies:
Basic personal computer skills, minimum of six (6) years of progressive supervisory experience in an office environment, demonstrated ability to organize and prioritize simultaneous work flow duties, minimum of two (2) years experience in quality control, document examination experience, and knowledge of postal regulations and demonstrated ability to organize and prioritize multiple tasks.

Additional Requirements:
Shift schedule is 7:00am-3:30pm with pre-shift preparation beginning at 6 am. Work week is Monday-Friday with predicted over-time most Saturdays from January-June (6 months) during the year. Must be able to lift and transport up to 35lbs.

Desired Knowledge, Skills, Abilities and Competencies:
Minimum of four (4) years experience in Government management and experience working in an environment involving PC hardware and software, including LANs and WANs. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- BA Diploma
- Workforce Management
- LAN
- WAN
- Document Management
- Quality Management

Reference: 249956]]>Thu, 09 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Tucson-Passport-Processing-Supervisor-Tucson-Passport-Center-Job-AZ-85701/2540298/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Tucson-Passport-Processing-Supervisor-Tucson-Passport-Center-Job-AZ-85701/2540298/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0413-1762 - Permanent Full Time
Title: Passport Processing Supervisor - Western Passport Center
Category: Consulting / Business / Functional
City: Tucson, Arizona, United States

Job Description: Passport Processing Supervisor - Western Passport Center

Reports to the Processing Section Manager. Plans, directs, and coordinates the daily activities of the mailroom, cashiering, book print/card print, and quality control. Responsible for setting work priorities and assuring a smooth transition of all work between the various departments. Interprets policies and procedures and establishes goals for subordinates. Conducts all training for department and reviews quality of work being completed by employees.

-** THIS POSITION REQUIRES UNITED STATES CITIZENSHIP AND THE ABILITY TO OBTAIN A GOVERNMENT SECRET LEVEL CLEARANCE ***

Principle Duties and Responsibilities:
Plans, directs, and coordinates the daily activities of the bookprint/cardprint department. Responsible for setting work priorities and assuring a smooth transition of all work between the various departments. Interprets policies and procedures and establishes goals for subordinates. Conducts all training for department and reviews quality of work being completed by employees.

Leads a department of Quality Control Clerks in verifying the accuracy of passport book/cards, the quality of workmanship and ensuring the proper delivery of passports to applicants. Trains Quality Control Clerks in work procedures, regulations, and proper postal requirements and assigns and reviews work of team members. Manages the completed Issues Application room and ensures applications are properly filed and ready to transfer to Washington, DC. Monitors subordinate employees' production for quality and quantity, and insures that all subordinate employees are informed of changes in postal regulations and policy and procedures of the department. Responsible for the operation of the automated Paragon postage machine and the coordination of all mail pick-ups by both the Postal Service and private carriers. Interfaces with the Processing Section Manager and the Government Passport Specialist/Adjudication Supervisor.

Required Knowledge, Skills, Abilities and Competencies:
Bachelor Degree required plus:
Minimum of six (6) years of progressive supervisory experience in an office environment.
Demonstrated ability to prioritize and organize simultaneous work flow duties.
Minimum of two (2) years experience in quality control.
Document examination experience.
Knowledge of postal regulations and demonstrated ability to prioritize and organize tasks.
Non degreed applicants with ten or more years of supervisory experience in an office environment will be considered.

Desired Knowledge, Skills, Abilities and Competencies:
Minimum of four (4) years experience in Government (management).
Experience working in an environment involving PC hardware and software, including LANs and WANs. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Document Management
- Postal & Courier Srvcs (Dist)
- Quality Assurance/QA Strategy
- BA Diploma

Reference: 253484]]>Mon, 29 Apr 2013 00:00:00 GMThttp://jobs.cgi.com/job/Tucson-Passport-Processing-Supervisor-Western-Passport-Center-Job-AZ-85701/2571282/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Tucson-Passport-Processing-Supervisor-Western-Passport-Center-Job-AZ-85701/2571282/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J1011-0706 - Permanent Full Time
Title: Management Analyst
Category: Corporate Functions / Administration
City: Quantico, Virginia, United States

Job Description: Management Analyst

-*This is a contingent position**

Conducts initial fact gathering, individually or in conjunction with senior management analyst(s). Reviews routine and repetitive processes and conducts surveys and limited studies to resolve issues or operational problems in the functional areas under the contract. Assists in conducting operations cost versus benefit analysis projects. As assigned, conducts quality control reviews of services as needed, and prepares various reports pertaining to such subjects as productivity trends, mail volumes, and operating costs.

Depending on level required by specific office/staff, may perform or support the performance of non-routine and complex assignments involving responsibility for planning and conducting a complete project of relatively limited scope or a portion of a larger and more diverse project. Selects and adapts plans, techniques, designs, or layouts. Contacts personnel in related activities to resolve problems and coordinate the work; reviews, analyzes, and integrates the technical work of others. May train and be assisted by lower level technicians. May perform a combination of such typical duties as:

-Designs, develops, and constructs major units, devices, or equipment; conducts tests or experiments; analyzes results and redesigns or modifies equipment to improve performance; and reports results.
-From general guidelines and specifications (e.g., size or weight requirements), develops designs for equipment without critical performance requirements which are difficult to satisfy such as engine parts, research instruments, or special purpose circuitry.
-Analyzes technical data to determine applicability to design problems; selects from several possible design layouts; calculates design data; and prepares layouts, detailed specifications, parts lists, estimates, procedures, etc.
-May check and analyze drawings or equipment to determine adequacy of drawings and design.

Qualifications:
-US citizenship
-High school diploma or equivalent
-Related experience (number of years dependent on level required by specific office/staff)

Additional Requirements:
-Ability to successfully complete a CGI Background Investigation to include; 50 State Criminal, Education, Employment, Credit and Driving Records Checks
-Ability to successfully complete a Government Agency Background Investigation/Security Clearance
-Must possess a Top Secret security clearance At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 166065]]>Mon, 20 May 2013 07:59:00 GMThttp://jobs.cgi.com/job/Quantico-Management-Analyst-Job-VA-22134/1491175/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Quantico-Management-Analyst-Job-VA-22134/1491175/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0413-1124 - Permanent Full Time
Title: Senior Computer Network Operations (CNO) Analyst
Category: Consulting / Business / Functional
City: Fort Belvoir, Virginia, United States

Job Description: Senior Computer Network Operations (CNO) Analyst

Put your years of experience into a future of excellence with Government Secure Solutions CGI (GSSC). GSSC is seeking a Senior Computer Network Operations (CNO) Analyst to join our team based out of Ft. Belvoir, VA.

The analyst assigned to this position will help lead the process to propose, develop and coordinate appropriate Computer Network Operations (CNO) courses of action (COAs). As part of this effort, the analyst will:

- Help lead the GSSC team and assist the customer in developing measures of effectiveness (MOEs) and processes to conduct battle damage and effectiveness assessment, detect and assess likely enemy mitigation efforts, and identify potential collateral effects.
- Assist the customer in identifying authorities (DoD or Interagency) for all proposed COAs and identify specific interagency and potential coalition support and actions required.
- Use customer-specific applications to produce time-sensitive intelligence reports to military and national consumers.
- Review threat data from various sources, including appropriate Intelligence databases, to establish the identity and modus operandi of hackers active in customer networks and posing potential threat to customer networks.
- Correlate data into standardized reports, develop cyber threat profiles, produce cyber threat assessments based on entity threat analysis.
- Coordinate cyber threat tracking with counterpart organizations, and populate databases and web pages with critical CNO information needed for customer operations.
- Recommend courses of action based on analysis of both general and specific threats.
- Deliver reports, briefings, and assessments to customer leadership, facilitating in-depth technical and analytical understanding of cyber threat entities and environments.
- Support information assurance and cyber threat mitigation decision making.
Analyst will help lead reporting performed by Army contractor analysts in accordance with approved procedures. Position requires analyst capable of manipulating SIGINT databases and the skills to create finished procedures.

Required

Skills:


- Technical expertise and experience in Digital Network Analysis and knowledge of the functions and capabilities of common components in IT architectures.
- Solid knowledge of system and network administration, configuration best security practices, and configuration standards as they apply to IT security. Experience in drafting and formatting technical threat intelligence reports, and conducting research using databased and unindexed information. Knowledge of research management procedures.
- Advanced understanding of computer incident response procedures (proper collection, thorough investigation, unequivocal validation, and internal escalation) and protocols. Understand how to correctly document, triage, and respond timely to affected stakeholders in the course of daily analysis and response duties.
- Working knowledge of system and network exploitation, attack pathologies and intrusion techniques; denial of service attacks, man in the middle attacks, malicious code delivery techniques, fuzzing, automated network vulnerability and port scanning, botnets, password cracking, social engineering, network and system reconnaissance.
- Experience using the following tools: Pinwale, Pathfinder, Anchory, Marina, Tuningfork, Agility, Maui, TKB, NKB, and DNI Presenter.
- Familiarity using the following tools: Cadence, Surrey, TrafficThief, CNE Portal and X-Keyscore. Analyst must also have working knowledge of collection systems and tools used to manage requirements along with the ability to develop new requirements and to provide assessments as needed on existing requirements.
- Demonstrated training / experience using Microsoft Windows 2000 (Server) and 2003 (Server), Microsoft Windows XP, UNIX, Linux and/or Solaris Operating Systems.
- Demonstrated training / experience / knowledge of Operating System theory including kernel functions, registry functions, process / thread handling, memory management, Remote Procedure Calls, Dynamic Link Libraries, file system manipulation, and application startup procedures.
- Demonstrated training / experience / knowledge of firewalls and intrusion detection / prevention systems.
- Demonstrated training / experience / knowledge of buffer overflows and other code vulnerabilities, rootkit / malware discovery and removal, cross-site scripting, and incident response techniques, etc.
- Demonstrated training / experience in computer networking concepts. Solid understanding of Transmission Control Protocol/Internet Protocol (TCP/IP), User Datagram Protocol (UDP), Domain Name System (DNS), Address Resolution Protocol (ARP), Routing Information Protocol (RIP), Open Shortest Path First (OSPF), Interior Gateway Routing Protocol (IGRP), etc.
- Demonstrated knowledge of typical network services and their associated ports (File Transmission Protocol (FTP), Secure Shell (SSH), TELNET network protocol, Network Basic Input/Output System (NetBIOS), Remote Procedure Call (RPC), Simple Mail Transmission Protocol (SMTP), Post Office Protocol 3 (POP3), Trivial File Transmission Protocol (TFTP), Secure Socket Layer (SSL), etc).

Experience/Special Knowledge Required (Desired Skill Sets):
- Past experience as a Network and/or System Administrator, Computer Emergency Response Team (CERT), Red Team (Penetration Test), or Blue Team (Vulnerability Assessment) member.
- Incident Handling experience and forensic or digital media analysis training desired.
- Deep familiarity with Linux and Unix command line interface and associated tools such as bash, sed, awk, grep, find etc.
- Expert understanding of TCP/IP and the functioning of its component protocols, ability to read, analyze, and parse packet dumps using various toolsets such as tcpdump, wireshark, editpcap, etc. Understanding of the OSI model and what protocols function at what layers is a plus.
- Definite plus is basic scripting skills for the automation of analysis in various systems using a language such as bash, Perl, Python, Ruby, or other preferred tools. Also, the ability to develop new IDS/IPS signatures for the purpose of detecting emerging threats.
- Expertise in the operation and theory behind Intrusion Detection Systems and Intrusion Prevention Systems.
- Intermediate to advanced malicious code analysis capabilities. Should be able to follow the thread of an exposure, determine the level of success of the exposure, understand what the malicious code was attempting to do (either through automated sandboxing tools or manual static analysis of the malicious payload), and execute the appropriate response to the exposure.

Training / Education:
- Intermediate Digital Network Analysis (IDNA) and / or Advanced Digital Network Analysis (ADNA)
- B.S. (Master's preferred) in Computer Science / Engineering, Information Systems Management, Information Assurance, Network Security, or other technical, IT-related field or equivalent work experience.

Programming and Scripting / Web Development (Require at least one of the following):
- Demonstrated training / experience / knowledge of C, C++, Perl, Java, Assembly Language, Hypertext Markup Language (HTML), JavaScript.

Certifications:
- Require at least one of the following: COMPTIA A+, Security+, Network+, Linux+.
- Very desirable to have either: Cisco Certified Network Associate (CCNA) or Intermediate Digital Network Analysis (IDNA).

- Desirable to have:
o CISCO: Cisco Certified Network Professional (CCNP), Cisco Firewall Specialist, Cisco Intrusion Prevention Specialist (Cisco IPS)
o Microsoft: Microsoft Certified Professional (MCP), Microsoft Certified System Administrator (MCSA), Microsoft Certified System Engineer (MCSE)
o RedHat Linux: RedHat Certified Technician (RHCT), RedHat Certified Engineer (RHCE)
o Global Information Assurance Certification (GIAC): GIAC Security Essentials Certification (GSEC), GIAC Certified Intrusion Analyst (GCIA), GIAC Certified Incident Handler (GCIH)
o Certified Ethical Hacker
o Certified Information Systems Security Professional (CISSP)
o Other IT industry certifications in Operating Systems, networking, and network security

Other:
- An understanding of the United States SIGINT System is required.
- Top Secret clearance with SCI accesses.
- Willing to submit to a Counter-Intelligence polygraph. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 251636]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.cgi.com/job/Fort-Belvoir-Senior-Computer-Network-Operations-%28CNO%29-Analyst-Job-VA-22060/2556034/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Fort-Belvoir-Senior-Computer-Network-Operations-%28CNO%29-Analyst-Job-VA-22060/2556034/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0213-1725 - Permanent Full Time
Title: Junior Developer/Program Analyst
Category: Consulting / Business / Functional
City: Olympia, Washington, United States

Job Description: Junior Developer/Program Analyst

The Junior Developer is responsible for performing analysis, modification, documentation and support of daily operations for the CGI proprietary system and other applications. They will work closely with business unit members to understand business requirements and ensure that application systems properly function to meet business needs, delivering value across the organization. The position will consult with end users to identify current operation procedures, clarify program objectives, evaluate business requirements and implement innovative solutions in a fast paced team-oriented environment. This position includes designing, coding, modifying, testing, debugging, documenting, installing, and deploying application systems.

Responsibilities Include:
- Troubleshoot and resolve applications issues.
- Run concurrent programs / reports for business users.
- Ability to troubleshoot and resolve issues.
- Identify permanent fixes to recurring problems of level 1 and level 2 support calls.
- Support, identify and define reports, with both users and developers.
- Utilizes, escalates and assigns tasks to other members in the department, as required or needed.
- Supports end users to include troubleshooting locally and over the phone.
- Contributes to the documentation and coordination of desktop installation and problem resolution procedures using both manual and help desk software based systems.
- Ability to troubleshoot and resolve issues.
- Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with software, networking, and other computer-related technologies.
- Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
- Ability to communicate any problems or issues, facilitate and track through an escalation process; work with peers to assist with resolutions.
- Responsible to provide status to management as requested.

Essential

Skills:

- 0 to 3 Years Programming Experience in Java, JSP, Javascript, Weblogic and XML
- 0 to 2 Years of Full SDLC Business Analysis Experience or Strong Analytical Aptitude

Eduction:
- Bachelor's Degree in Computer Science, Information Systems (Mgmt Information Systems), or similar degree, IT related preferably.) New or recent grads preferred, no exp necessary. June 2013 prospective graduates with related degrees are a strong potential fit.

Desired

Skills:

- Knowledge of system life cycle / application development alternatives
- Aptitude for complex problem analysis / resolution
- Excellent communication skills; ability to effectively communicate to target audience
- Ability to effectively work with all levels of personnel within the organization
- Detail-orientated; uses sound judgment; and is self-motivated with the ability to handle multiple tasks
- Very good organization and time management skills At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- SQL

Reference: 249503]]>Wed, 08 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Olympia-Junior-DeveloperProgram-Analyst-Job-WA-98501/2537164/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Olympia-Junior-DeveloperProgram-Analyst-Job-WA-98501/2537164/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J1212-0737 - Permanent Full Time
Title: Help Desk Operations Manager
Category: Consulting / Business / Functional
City: District of Columbia, Washington, United States

Job Description: Help Desk Operations Manager

The Help Desk Operations Manager will have 10+ years of IT experience with 5+ years as IT Help Desk Manager experience. The Help Desk Operations Manager will provide Operations and Maintenance of the technical infrastructure for the client to include Network and Systems Operation, Customer Support, Help Desk & Trouble Ticket Management, and the identification of ways in which to improve the environment of the client Network and Systems Operations. He /She will provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed or deployed under this contract. Manage, and operate a three-level, end user help desk for the client, The help desk Ops Manager shall serve as the initial point of contact, Must be Articulate and have excellent Documentation skills, Must have managed groups of 30 or more employees. Responsible for directing staff in dealing with lost of Network Connectivity, enterprise wide virus attacks.He/She will develop practical and workable solutions to clients' technical and business problems supporting the client's Division of Information Technology.These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems. Analyze requirements and potential solutions for technical and economic feasibility. Competent to work on multiple phases of complex projects independently. Coordinate activities with superiors and client personnel to resolve technical and/or business issues and ensures the successful delivery of the project requirements.

Bachelor's Degree in related IT field
Microsoft Certified System Engineer (MCSE)
Top Secret or DOJ clearance required
PMP and ITIL certified preferred.
Must be US Citizen At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 229775]]>Tue, 23 Apr 2013 03:00:00 GMThttp://jobs.cgi.com/job/District-of-Columbia-Help-Desk-Operations-Manager-Job-WA-98118/2339045/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/District-of-Columbia-Help-Desk-Operations-Manager-Job-WA-98118/2339045/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0413-1457 - Permanent Full Time
Title: Passport Support Associate II - U.S. Passport Agency - Minneapolis, MN
Category: Consulting / Business / Functional
City: Minneapolis, Minnesota, United States

Job Description: Passport Support Associate II - U.S. Passport Agency - Minneapolis, MN

How would you like to be a part of a team that produces the most important travel document in the world, the US Passport! CGI is searching for a Passport Support Associate II Clerk for the Minneapolis Passport Agency.

Under the direct supervision of the CGI Management Team, the Passport Support Associate II will perform various clerical and repetitive manual functions in a production-oriented office environment.

-** THIS POSITION REQUIRES UNITED STATED CITIZENSHIP AND IS SUBJECT TO A CGI CREDIT/BACKGROUND CHECK AND A GOVERNMENT SECURITY INVESTIGATION. APPLICANTS MUST MEET ELIGIBILITY REQUIREMENTS FOR CONSIDERATION ***

Principle Duties and Responsibilities:

- Perform searches for customer Passport applications, as requested.
- Contact customers by phone for verification of mailing address and other information in response to telephone calls or e-mails received through the National Passport Information Center (NPIC).
- Generate Informational Response Letters (IRLs) to request additional information/documentation for adjudicated passport applications.
- Perform various processing functions utilizing office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents.
- Utilize the current TDIS-PD and PRISM computer operating system to include creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes.
- Use troubleshooting skills in connection with information from the TDIS-PD inquiry screens
- Perform quality checks for standard fee information on individual applications.
- Basic filing to insert and retrieve application packages from file cabinets.

Required Knowledge, Skills, Abilities and Competencies:
- High School diploma or equivalent.
- Two (2) years of general office experience.
- Two (2) years of experience in an office environment performing customer service functions.
- Experience using Microsoft Office applications (Word, Excel, Outlook).
- Good data entry skills.
- Excellent written and oral communication skills.
- Ability to perform repetitive tasks such as lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 69,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Communication (Oral/Written)
- Microsoft Office
- Data Entry
- Detail-oriented

Reference: 252603]]>Wed, 24 Apr 2013 00:00:00 GMThttp://jobs.cgi.com/job/Minneapolis-Passport-Support-Associate-II-U_S_-Passport-Agency-Minneapolis%2C-MN-Job-MN-55401/2564797/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Minneapolis-Passport-Support-Associate-II-U_S_-Passport-Agency-Minneapolis%2C-MN-Job-MN-55401/2564797/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J1012-1324 - Permanent Full Time
Title: IronPort SME
Category: Consulting / Business / Functional
City: Dumfries, Virgin Islands, U.S., United States

Job Description: IronPort SME

Design, implement, support, and maintain Microsoft and IronPort technolgoies for the USMC across the MCEN. Current enterprise email systems design, implementation, and support experience is essential - Exchange. Will be responsible for integration of customer's Directory environments with LDAP for authentication and GAL synchronization - e-mail and related servers, and directory services as needed. This includes maintaining the e-mail environments, researching, planning, implementing, and supporting new technologies, and responding to problems as they arise, whether isolated to a single user or system-wide. It includes design, installation, administration, and the various business applications supported by tuning the servers as necessary. This includes ensuring the availability of server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment, operations and SLA reports. Where applicable, the Email Engineer will assist in overseeing the physical security, integrity, and safety of the data center/server farm. The Email Engineer may be asked to take the lead on projects or tasks, working with teammates to see the project or task to completion. Requires frequent interaction with management, vendors, and customers.

- Support and maintain enterprise e-mail systems, as well as anti-virus, and anti-spam tools - Ensure reliable server backups and maintain written backup logs - Develop, document, and perform approved maintenance plans - Develop, document, and implement approved engineering efforts - Develop and test step-by-step instructions for performing maintenance and upgrade tasks - Research, test, document, and implement new products - Perform scheduled weekend and after-hours work, as well as after-hours emergency work, as required, including participation in on-call rotationTen (10) years related experience with equivalent training. Bachelor's Degree in Computer Science, Information Systems, or other related analytical, scientific or technical disciplines preferred but not required.

- MCSE, RHCE, or relevant experience
- Knowledge of common Network Operating Systems, Desktop Operating Systems, and Email Server Systems - Exchange, Microsoft Windows Systems, Active Directory
- Working knowledge of other server-based software packages including Blackberry Enterprise Server, and enterprise SMTP relay and Anti-spam/AV systems such as IronPort
- Experience engineering/sizing, installing, configuring, and maintaining windows servers
- Ability to communicate well with team and customer, both written and verbally
- Attention to detail
- Experience with server performance tuning and monitoring tools
- Familiarity with TCP/IP protocol, ISA firewall management, and operating system configuration.
- General knowledge of storage technologies such as SAN and NAS, capability programming in a scripting language such as VBScript, Jscript and/or Kixstart.
- Ability to assess performance data and determine system bottlenecks.
- IronPort, ProofPoint, and/or Tumbleweed experience or experience with enterprise level anti-spam, anti-virus, and email encryption products, is desirable
- Work effectively both independently and in a team environment At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Firewalls
- SAN
- TCP/IP
- VBScript

Reference: 220717]]>Mon, 22 Apr 2013 02:59:00 GMThttp://jobs.cgi.com/job/Dumfries-IronPort-SME-Job-U_S_/2231846/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Dumfries-IronPort-SME-Job-U_S_/2231846/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0313-0224 - Permanent Full Time
Title: Passport Support Associate Level I
Category: Consulting / Business / Functional
City: Detroit, Michigan, United States

Job Description: Passport Support Associate Level I

Under the direct supervision of the Stanley Management Team, the Passport Support Associate I will perform various clerical and repetitive manual functions in a production-oriented office environment.

Principle Duties and Responsibilities:
Essential Functions:
- Operate various office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents.
- Utilize the current TDIS-PD and PRISM computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, quality control, generation of mailing labels, and sorting and affixing postage to sealed envelopes.
- Follow a pre-set pattern for document sequencing.
- Basic filing to insert and retrieve applications packages from file cabinets.
- Cashiering duties on occasion.
- Public counter info and will call duties on occasion

Required Knowledge, Skills, Abilities and Competencies:
One (1) year of office experience
- Basic personal computer skills
- Must be reliable
- Must demonstrate previous experience requiring attention to detail
- Capable of doing repetitive tasks such as lifting, standing, sitting, reaching, twisting, sealing envelopes, filing, and reading

Desired Knowledge, Skills, Abilities and Competencies:
Education:
- A high school degree or equivalent.

Moderate Risk Public Trust Clearance Required. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 69,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 248109]]>Tue, 30 Apr 2013 03:00:00 GMThttp://jobs.cgi.com/job/Detroit-Passport-Support-Associate-Level-I-Job-MI-48201/2523406/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Detroit-Passport-Support-Associate-Level-I-Job-MI-48201/2523406/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0513-0744 - Permanent Full Time
Title: Tech V (703) G
Category: Information Technology
City: Albany, New York, United States

Job Description: Tech V (703) G

Duties include but are not limited to the following:
1. Work with customer agencies to migrate mail systems from Exchange 2003-2010, Novell GroupWise or Lotus Notes to a consolidated Exchange platform using integrated or 3rd party tools.
2. Establish co-existence solutions between Exchange and foreign mail systems to support customer requirements
3. Administer SQL server as it relates to email related applications.
4. Troubleshoot and diagnose our archiving solution.
5. Design, build and operate secure systems according to our build and operational standards.
6. Troubleshoot problems, work with and relate to other technical specialists focusing on Microsoft Exchange in a resource forest model and other disciplines such as Active Directory and desktop, web and mobile clients.
7. Respond to trouble tickets, analyze and resolve complex technical problems as they arise.
8. Configure and troubleshoot Forefront Online Protection for Exchange (FOPE).
9. Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments.
10. Install, configure, administer, report on and monitor Microsoft Exchange systems and objects within the system using Exchange tools, PowerShell and other scripting languages and monitoring tools including but not limited to MOM/SCOM.
11. Administer, maintain and troubleshoot the BlackBerry Enterprise Servers (BES) service.
12. Install, configure, administer and monitor Exchange Active Sync services and provide assistance with mobile devices.
13. Install, configure, administer and monitor Microsoft Lync services and troubleshoot related issues.
14. Consult with other technical specialists to develop maintenance, upgrade and rollback procedures.
15. Provides technical support to users and technical specialists, including off hours and on-call support.
16. Communicate clearly and effectively through both verbal and written means and develop and maintain productive working relationships within and across organizational boundaries.
17. Research, recommend and implement archiving solution based on industry best practices and our guidelines.
18. Provide a comprehensive disaster recovery plan for E-mail services that include system backups and fail over options as per our guidelines.
19. Recommends hardware and software upgrades according to

Requirements:
48 months of experience working with companies or agencies to migrate mail systems from Exchange 2003-2010, Novell GroupWise or Lotus Notes to a consolidated Exchange platform using integrated or 3rd party tools.
48 months of experience administering SQL server as it relates to email related applications.
96 months of experience in troubleshooting problems, working with and relating to other technical specialists focusing on Micro96 months of experience responding to trouble tickets, analyzing, troubleshooting and resolving complex technical problems as they arise. soft Exchange and other disciplines such as Active Directory and desktop, web and mobile clients.

24 months of experience configuring and troubleshooting Forefront Online Protection for Exchange (FOPE).
48 months of experience recommending hardware and software upgrades according to growth statistics, which includes scheduling, planning, and performing system upgrades, including testing, rollback procedures and risk analysis.
96 months of experience installing, configuring, administering, reporting on and monitoring Microsoft Exchange systems and objects within the system using Exchange tools, PowerShell and other scripting languages and monitoring tools including but not limited to MOM/SCOM.
48 months of experience administering, maintaining and troubleshooting the BlackBerry Enterprise Servers (BES) service.
36 months of experience installing, configuring, administering and monitoring Exchange Active Sync services and providing assistance with mobile devices.
24 months of experience installing, configuring, administering, troubleshooting and monitoring Microsoft Lync associated with a resource forest model.
Associate's Degree
Microsoft Certification At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 100+ offices worldwide. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients win and grow. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 256269]]>Mon, 13 May 2013 00:00:00 GMThttp://jobs.cgi.com/job/Albany-Tech-V-%28703%29-G-Job-NY-12201/2594849/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Albany-Tech-V-%28703%29-G-Job-NY-12201/2594849/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J1012-0660 - Permanent Full Time
Title: Logistics Technician - Transportation
Category: Consulting / Business / Functional
City: Qatar, , Qatar

Job Description: Logistics Technician - Transportation

CGI Federal is searching for an experienced Logistics Technician - Transportation to work in Qatar.

The individual shall perform services to support transportation of personnel, equipment, and supplies, including but not limited to, the following:
- Provide licensed operators for vehicles, appropriate to assigned location, capable of operating manual transmission non-tactical vehicles (i.e. pickup truck, SUVs, 9 passenger van).
- Provide licensed/certified operators for Material Handling Equipment (MHE) on site; examples include: forklifts up to 15K, 5 ton trucks, and 30 passenger busses. MHE varies by location.
- Coordinate, prioritize and schedule the transportation of customers (including distinguished visitors), equipment and supplies based on NGA/IC requirements in accordance with the standard operating procedure for the theater.
- Package and crate supplies and equipment, to include banding, taping, sealing or otherwise securing cargo appropriately and effectively. Utilize proper labeling, packaging, marking and documentation for cargo.
- Inspect cargo and mail for compliance and movement eligibility.
- Arrange for transportation of hazardous materials, cargo, mail, and baggage as required.
- Inspect transportation activities and recommend corrective action as needed to the appropriate government representative.
- Assemble, palletize and transport aircraft cargo loads to and from the storage area and the transportation departure/arrival point.
- Complete travel forms, weight and balance records, international tariff rates and fare information for NGA and appropriate airlift authorities.
- Implement necessary safety, special handling and security precautions for all cargo.
- Prepare load plans based on the classification and movement of cargo.
- Conduct air traffic management activities; plan, coordinate and organize the use of air transportation resources.
- Develop and maintain applicable data reference files to support transportation activities.
- Provide all reports required to track personnel and equipment transiting the Central Command (CENTCOM) Area of Responsibility (AOR).

Required Knowledge, Skills and Abilities:
- 4 years of logistical support and a minimum of 1 year working in the deployed logistics environment.
- Ability to interact with customers of all levels.
- Knowledge of Microsoft Office Suite (Word, Power Point, Excel).
- Basic interpersonal skills and ability to work in harmony with others.
- Ability to communicate effectively in English both orally and in writing.
- Ability to prioritize work.
- Ability to interact with multiple customers, to include other contractors, Military and Department of the Army Civilians.
- Ability to obtain a Secret Security Clearance.
- U.S. Citizenship Required.

Education & Experience:
Certificate Training from Military Service or Technical School. High School or equivalent. AFSC 2T or MOS 88 Series training desired.

Physical Demands:
The individual must be able to perform duties in extreme weather (dusty, arid, high and low temperature). The location is in a desert environment. Position may require bending, kneeling, or crawling to get to equipment for labeling. Additionally, the position will call for the employee to climb onto military equipment and or vehicles to engage in data validation.
The individual is required to be in good health and be able to pass medical examinations as dictated by the U.S. Army.

Work Environment:
Work environment is typically indoors in an office environment. However, some outdoor work may be required in austere conditions (humidity, extreme heat). The duty station for this position is located in Qatar. Accordingly, individuals may be assigned to work during non-routine shifts, and long hours and other duties as required. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Logistics Support Analysis

Reference: 218266]]>Mon, 29 Apr 2013 03:00:00 GMThttp://jobs.cgi.com/job/Qatar-Logistics-Technician-Transportation-Job/2208002/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Qatar-Logistics-Technician-Transportation-Job/2208002/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS