http://jobs.cgi.com/feeds/help-desk-technician-Atlanta-GA-jobs/ Custom RSS Feed for help-desk-technician-Atlanta-GA-jobs Thu, 23 May 2013 09:37:21 GMT en-us http://jobs.cgi.com/feeds/help-desk-technician-Atlanta-GA-jobs/ 720 Job Order: J0513-0367 - Permanent Full Time
Title: User Support Specialist II- (Part Time)
Category: Information Technology
City: Atlanta, Georgia, United States

Job Description: User Support Specialist II- (Part Time)

Pertains to all Domains

Supports users of CDC Public Health Information Network systems as well as resolving user account and network access problems by triaging calls, researching moderately complex problems and questions, responding with answers and interventions, providing on site assistance, tracking calls, analyzing call data for trends and common system problems, and evaluating the quality of information systems through user support call data. May serve in help desk capacity providing phone and in-person support to users in the areas of software, peripherals, etc. problems; and serves as the initial point of contact for troubleshooting and resolving these problems. Provides technical writing for program and operational documentation. Provides documentation in presentation-ready quality output using advanced word processing or desktop publishing software. Knowledge of CDC Public Health Information Network Messaging System is preferred.

It would be great if they are familiar with PHIN MS.

I am ok with them telecommuting part of the time. I would like 4 hours a day At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Help Desk/IT Services

Reference: 254902]]>Tue, 07 May 2013 00:00:00 GMThttp://jobs.cgi.com/job/Atlanta-User-Support-Specialist-II-%28Part-Time%29-Job-GA-30301/2584770/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Atlanta-User-Support-Specialist-II-%28Part-Time%29-Job-GA-30301/2584770/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0513-0256 - Permanent Full Time
Title: Service Desk Technicians
Category: Customer Service / Helpdesk
City: Régina, Saskatchewan, Canada

Job Description: Service Desk Technicians

Founded in 1976, CGI Group Inc. has evolved into one of the largest independent information technology and business process services firms in the world, and the #1 independent consulting firm in Canada by providing end-to-end IT, Business Process and Management Consulting services to clients worldwide from our major centres in Canada, the United States, Europe, Asia. Overall, CGI employs approximately 72,000 professionals in more than 100 offices globally!

CGI's Western Business Unit includes Regina, Calgary, Edmonton, Victoria and Vancouver. The Western business is our fastest growing business in Canada and there are many exciting opportunities for long-term growth! In Regina we have a Service Desk responsible for providing technical support to a wide array of medium and large sized clients who utilize our services.

We are looking for several Service Desk Technicians to provide remote telephone support to our clients. This is an excellent opportunity for someone with strong customer service skills, computer experience and a desire to be a part of a dynamic and growing team!

Note: We do have English, French and Spanish opportunities! We also have multiple selections of shifts (days/evenings/nights/weekends)!

Responsibilities

Work in a technical support center providing telephone assistance to corporate clients
Record incidents reported by clients, support the client through the problem resolution process
Escalate the incident to a higher level, if applicable
Work in close collaboration with specialized technical teams
(Training specific to CGI will be provided)Qualifications

Post secondary education in a relevant discipline or equivalent work experience
Good knowledge of Windows NT and XP operating systems
Knowledge of networking
Proficient with MS Office (Word, Excel, Outlook, PowerPoint)Attributes

Customer service oriented
Team player
Dynamic
Autonomous
ResourcefulNice to Have

Experience providing technical support
Knowledge of a second language – French / Spanish
Experience or knowledge of Mac / Apple platforms At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 254664]]>Mon, 06 May 2013 00:00:00 GMThttp://jobs.cgi.com/job/R%C3%A9gina-Service-Desk-Technicians-Job-SK/2582416/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/R%C3%A9gina-Service-Desk-Technicians-Job-SK/2582416/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0313-1603 - Permanent Full Time
Title: Director of Business Development for CDC
Category: Sales / Business Development
City: Atlanta, Georgia, United States

Job Description: Director of Business Development for CDC

CGI Federal is looking for a seasoned Business Development Director for our Health and Compliance Program. The BD Director for CDC will be responsible for identifying, qualifying, and capturing a book of business with the Centers for Disease Control and Prevention. This includes leveraging existing relationships at the agencies, building new ones, and selling the advantages of CGI Federal solutions to those contacts.

The BD Director will also be expected to work collaboratively with capture and proposal teams and assisting with the development of winning themes and solutions to ensure the best possible outcome. The candidate must be able to demonstrate their ability to build strong pipelines and success in capturing new work. Candidates must have an intimate working knowledge of the selling cycle associated with federal government contracting. A Bachelor's degree in business is preferred.
-LI-RS1 At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Business Development
- Healthcare (Fed)

Reference: 247657]]>Thu, 25 Apr 2013 03:00:00 GMThttp://jobs.cgi.com/job/Atlanta-Director-of-Business-Development-for-CDC-Job-GA-30301/2509051/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Atlanta-Director-of-Business-Development-for-CDC-Job-GA-30301/2509051/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0513-1030 - Permanent Full Time
Title: Process Engineer
Category: Information Technology
City: Atlanta, Georgia, United States

Job Description: Process Engineer We are looking for mid level to senior level experienced business process engineers with a functional background in the telecommunications industry. In this role a Process Engineer's responsibilities include, developing the business requirements; methods& procedures and interface agreements documents.

Desired Skills and Experience Include:
- Business analysis
- Business requirements definition
- Process definition
- Working knowledge of Visio
- Technical writing
- PowerPoint and presentation skills
- Ability to understand and document key ordering and provisioning processes

Desirable Skills Include:
- Working knowledge with ReqPro
- Interface agreement writing experience
- Experience in maintenance/service assurance and/or managed services processes desired
At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 69,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
Skills
- Analytical Thinking
- Technical Writing
- Telecommunications

Reference: 257212]]>Fri, 17 May 2013 00:00:00 GMThttp://jobs.cgi.com/job/Atlanta-Process-Engineer-Job-GA-30301/2603759/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Atlanta-Process-Engineer-Job-GA-30301/2603759/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0213-1142 - Permanent Full Time
Title: Help Desk II
Category: Customer Service / Helpdesk
City: Dumfries, Virginia, United States

Job Description: Help Desk II

In support of the Marine Corps Service Desk, we are seeking a candidate to provide superior service in the daily handling of all service desk related activities.Primarily responsible for linking knowledge seekers (customers) with knowledge holders (SMEs, tech support, etc.) in a collaborative manner by utilizing existing knowledge management tools and by integrating processes, people and information. Provide mentoring to junior technicians.

Primary duties include creating and managing Remedy user accounts, run searches and reports through the Rememdy console, and managing trouble ticket requests as required throughout their lifecycle. Handle incoming calls to the to the Operations Center in a courteous and professional manner and assiting the customer in their requests.Communicates via electronic mail, web interface, face-to-face, and telephone with customers to isolate user problems by acquiring and documenting as much information as possible in order to open, assign, and/or resolve trouble tickets.

Required:
Remedy Experience, Acitve Secret Clearance, minimun 3 years IT experience, SEC+

-LI-BW1 At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Help Desk/IT Services
- Remedy

Reference: 240070]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Dumfries-Help-Desk-II-Job-VA-22025/2437205/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Dumfries-Help-Desk-II-Job-VA-22025/2437205/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0313-1415 - Permanent Full Time
Title: HELP DESK MANAGER
Category: Consulting / Business / Functional
City: Arlington, Virginia, United States

Job Description: HELP DESK MANAGER

CGI Federal is seeking a Help Desk Manager to support a multi-national DOD program based out of Arlington, VA. This program will provide a range of IT and IA services including program and performance management, enterprise architecture, emerging capabilities and requirements, operations management, enterprise data management, and foreign military sales (FMS) services. These services are critical to the successful fielding mission capabilities. - Demonstrated knowledge of help desk ticketing systems desired. Knowledge of managed
services software desired.
- Demonstrated knowledge of Windows 7 and XP, Active Directory, Network Basics, VPN
Basics, Blackberry Basics.

- Certification in Comptia A+ or Network+
- Possess IAT Level II certification or equivalent in Information Assurance (IA) in accordance
with DoD 8570.01M "Information Assurance Workforce Improvement Program".
- MCDST – Microsoft Certified Desktop Support Technician is desired At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Communication (Oral/Written)
- Help Desk/IT Services
- Remedy

Reference: 247016]]>Tue, 23 Apr 2013 03:00:00 GMThttp://jobs.cgi.com/job/Arlington-HELP-DESK-MANAGER-Job-VA-22201/2504343/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Arlington-HELP-DESK-MANAGER-Job-VA-22201/2504343/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J1212-0747 - Permanent Full Time
Title: Help Desk Manager- Tier II
Category: Consulting / Business / Functional
City: Washington, District of Columbia, United States

Job Description: Help Desk Manager- Tier II

7 to 10+ Years Experience Managing

US Citizen

Top Secret or DoJ Clearance is REQUIRED

Responsibilities include manage all escalated trouble tickets at Tier 2 and Tier 3 level and direct staff as appropriately required. Shall provide accurate documentation of solution and notification to the dispatching/escalating Level 1 technician before the issue will be considered fully resolved. Dispatch technicians for desk side assistance. Direct staff to analyze, tests, and troubleshoot all user issues for hardware, software and network components. Direct staff to provide Software and hardware evaluations (e.g., service packs, hotfixes, and peripherals),
5+ Years experience with the following technologies: VMware ESXi., VMWare's View 5.0 , 41 ESXi hosts, View Connection servers, Zero Clients, Thin Clients, Microsoft Office Suite (Word, Excel, PowerPoint, Access, SharePoint, etc.), Adobe Acrobat, Microsoft Outlook, and Internet Explorer, Adobe Products, SharePoint, LAN/WAN, Microsoft Exchange

5+ years experience with following Technologies: BMC Remedy, multiple imaging software, Remote Computer Program Software. Image/Reimage software. Various testing software At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 229808]]>Tue, 23 Apr 2013 03:00:00 GMThttp://jobs.cgi.com/job/Washington-Help-Desk-Manager-Tier-II-Job-DC-20001/2339044/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Washington-Help-Desk-Manager-Tier-II-Job-DC-20001/2339044/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0113-0630 - Permanent Full Time
Title: Mobile Optimization Lead
Category: Information Technology
City: Atlanta, Georgia, United States

Job Description: Mobile Optimization Lead

The Consumer Digital Experience group of a major telecommunications provider is launching a new "Device Self-Help" capabilities on their website and mobile application. The product allows the customer to select their device, and choose from a list of topics to get flow-based support on using their mobile device.

We are looking for a resource to own the content of this product once in production. This resource will be responsible for identifying the inventory of flows required, ensuring the content is accurate, and will work to define new flows as new devices or OS releases dictate.

This resource will need to continuously collaborate with other Telecommunications Customer Care groups such as the call centers and chat centers to make sure that the support/help content is messaged and delivered consistently across all customer touchpoints.This resource will need to work closely with various content writers and web design groups to ensure that the ongoing and new content is accurate and presents appropriately.This resource must be familiar to fluent with the major current mobile devices such as IPhone 4, 4S, and 5, as well as Android devices such as the Samsung Galaxy line.Essential Skills RequiredWireless Device and Operation System knowledge. Solid communication skills. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 69,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Communication (Oral/Written)
- Mobile Solutions
- Business Analysis

Reference: 250884]]>Wed, 15 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Atlanta-Mobile-Device-Subject-Matter-Expert-Job-GA-30301/2548737/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Atlanta-Mobile-Device-Subject-Matter-Expert-Job-GA-30301/2548737/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J1212-0669 - Permanent Full Time
Title: Help Desk Analyst III (Shift or Team Lead)
Category: Customer Service / Helpdesk
City: Stennis, Mississippi, United States

Job Description: Help Desk Analyst III (Shift or Team Lead)

Position Summary:

Serves in a supervisory role for Help Desk Analysts/Specialists that answer Help Desk phones to provide Tier I service support to users. Is responsible for overseeing the accuracy of workload being Logged and prioritized as incoming service calls to include providing inputs into reports as required on Service Level Agreements (SLAs) performance. Supervises the response to, and diagnose of, incidents/problems through discussions between Help Desk Analysts and users. Ensures timely effective and efficient attention of the incident management process through which incidents and resolutions are controlled. Have ability to conduct problem recognition, research solutions, isolation, and follow-up steps. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical issues, incidents and problems. Supervises support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Supervises responses to telephone calls, email and personnel requests for technical support. Supervises the documentation of, tracking, and monitoring of incidents from the initial call into the help desk through resolution for informative and timely resolution of incidents. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems with Tier II support. Simulates or recreates user problems to resolve operating difficulties. Able to make recommends system modifications to reduce incidents and problems.

Principle Duties and Responsibilities:
- Strong leadership and people management skills are necessary.
- Strong customer service and communications skills are necessary.
- Ability to quickly analyze, evaluate and test software and hardware problems to provide rapid resolution support for known errors with documented solutions.
- Able to provide and restore systems configuration.
- Record and escalate after applying Tier I troubleshooting diagnosis to Tier II technicians and provide remote repair services for workstations and peripheral devices.
- Remotely install software applications.Additional Requirements:
(Include certifications, licenses, physical requirements, work schedule, etc.)
- HS diploma or equivalent and 8-10 years of related technical experience or BA or BS college degree in a technical discipline and 6 years of experience.
- A+ or Security + is required or achieved within 6 months after hire.
- Microsoft Technology Associate (MTA) Certification or Microsoft Office Specialist (MOS) is required or achieved within 6 months after hire.
- ITILv3 Intermediate Certification is required in Service Operations or achieved within 6 months after hire.
- Help Desk Institute (HDI) Customer Service Representative Certification desired
- Experienced with computer terms and customer service operations.
- Strong communications skills (both written and oral)
- Excellent interpersonal skills, especially ability to listen and understand what is being described with attention to details in transcribing communications into BMC Remedy.
- Strong customer service orientation.
- Windows operating systems and Microsoft Office Suite experience required.

-LI-ZJ1 At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Help Desk/IT Services
- ITIL Foundations V3 Expert
- MicrosoftCert Desktop Sup Tech
- MicrosoftCert IT Professional
- Remedy
- Security

Reference: 229611]]>Tue, 23 Apr 2013 03:00:00 GMThttp://jobs.cgi.com/job/Stennis-Help-Desk-Analyst-III-%28Shift-or-Team-Lead%29-Job-MS-39201/2336770/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Stennis-Help-Desk-Analyst-III-%28Shift-or-Team-Lead%29-Job-MS-39201/2336770/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J1212-0668 - Permanent Full Time
Title: Help Desk Analyst II (Senior)
Category: Customer Service / Helpdesk
City: Stennis, Mississippi, United States

Job Description: Help Desk Analyst II (Senior)

Position Summary:
Answers Help Desk phones and provides Tier I service support to users. Logs and prioritizes incoming service calls and provides inputs into reports as required on Service Level Agreements (SLAs) performance. Responds to and diagnoses incidents/problems through discussions with users. Ensures timely attention to the incident management process through which incidents and resolutions are controlled. Have ability to conduct problem recognition, research solutions, isolation, and follow-up steps. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical issues, incidents and problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors incidents from original call into the help desk through resolution to ensure a timely resolution. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems with Tier II support. Simulates or recreates user problems to resolve operating difficulties. Able to make recommends system modifications to reduce incidents and problems.

- Strong customer service and communications skills are necessary.
- Ability to quickly analyze, evaluate and test software and hardware problems to provide rapid resolution support for known errors with documented solutions.
- Able to provide and restore systems configuration.
- Record and escalate after applying Tier I troubleshooting diagnosis to Tier II technicians and provide remote repair services for workstations and peripheral devices.
- Remotely install software applications.

Additional Requirements:
(Include certifications, licenses, physical requirements, work schedule, etc.)
- HS diploma or equivalent and 5-8 years of related technical experience or BA or BS college degree in a technical discipline and 3 years of experience.
- A+ or Security + is required or achieved within 6 months after hire.
- Microsoft Technology Associate (MTA) Certification or Microsoft Office Specialist (MOS) is required or achieved within 6 months after hire.
- ITILv3 Foundations Certification is required or achieved within 6 months after hire.
- Help Desk Institute (HDI) Customer Service Representative Certification desired
- Experience with computer terms and customer service operations.
- Strong communications skills (both written and oral)
- Excellent interpersonal skills, especially ability to listen and understand what is being described with attention to details in transcribing communications into BMC Remedy.
- Strong customer service orientation.
- Windows operating systems and Microsoft Office Suite experience required.

DESIRED:
Knowledge, Skills, Abilities and Competencies:
(List items desired for the candidate to have, but are not required.)
- Remedy Service Desk experience a strong plus.

-LI-ZJ1 At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Help Desk/IT Services
- Remedy

Reference: 229596]]>Tue, 23 Apr 2013 03:00:00 GMThttp://jobs.cgi.com/job/Stennis-Help-Desk-Analyst-II-%28Senior%29-Job-MS-39201/2336768/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Stennis-Help-Desk-Analyst-II-%28Senior%29-Job-MS-39201/2336768/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J1212-0667 - Permanent Full Time
Title: Help Desk Analyst I
Category: Customer Service / Helpdesk
City: Stennis, Mississippi, United States

Job Description: Help Desk Analyst I

Position Summary:

Answers Help Desk phones and provides Tier I service support to users. Logs and prioritizes incoming service calls and provides inputs into reports as required on Service Level Agreements (SLAs) performance. Responds to and diagnoses incidents/problems through discussions with users. Ensures timely attention to the incident management process through which incidents and resolutions are controlled. Have ability to conduct problem recognition, research solutions, isolation, and follow-up steps. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical issues, incidents and problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors incidents from original call into the help desk through resolution to ensure a timely resolution. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems with Tier II support. Simulates or recreates user problems to resolve operating difficulties. Able to make recommends system modifications to reduce incidents and problems.

Principle Duties and Responsibilities:
- Strong customer service and communications skills are necessary.
- Ability to quickly analyze, evaluate and test software and hardware problems to provide rapid resolution support for known errors with documented solutions.
- Able to provide and restore systems configuration.
- Record and escalate after applying Tier I troubleshooting diagnosis to Tier II technicians and provide remote repair services for workstations and peripheral devices.
- Remotely install software applications.Additional Requirements:
(Include certifications, licenses, physical requirements, work schedule, etc.)
- HS diploma or equivalent and 3-4 years of related technical experience or BA or BS college degree in a technical discipline.
- A+ or Security + is required or achieved within 6 months after hire.
- Microsoft Technology Associate (MTA) Certification or Microsoft Office Specialist (MOS) is required or achieved within 6 months after hire.
- ITILv3 Foundations Certification is required or achieved within 6 months after hire.
- Help Desk Institute (HDI) Customer Service Representative Certification desired
- Experience with computer terms and customer service operations.
- Strong communications skills (both written and oral)
- Excellent interpersonal skills, especially ability to listen and understand what is being described with attention to details in transcribing communications into BMC Remedy.
- Strong customer service orientation.
- Windows operating systems and Microsoft Office Suite experience required

DESIRED:
Knowledge, Skills, Abilities and Competencies:
(List items desired for the candidate to have, but are not required.)
- Remedy Service Desk experience a strong plus.

-LI-ZJ1 At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Help Desk/IT Services
- Remedy

Reference: 229573]]>Tue, 23 Apr 2013 03:00:00 GMThttp://jobs.cgi.com/job/Stennis-Help-Desk-Analyst-I-Job-MS-39201/2336769/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Stennis-Help-Desk-Analyst-I-Job-MS-39201/2336769/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J1112-1502 - Permanent Full Time
Title: Data Analyst
Category: Information Technology
City: Atlanta, Georgia, United States

Job Description: Data Analyst As we grow our IT Telecom practice we are looking for Mid-Level Business Analyst that has extensive experience consuming ecommerce/website data from a variety of sources and turning that information into actionable recommendations and/or requirements. Our consultants will be working with a large telecom client to maintain and evolve their online and device capabilities.

The primary responsibilities of this role are to be able to gather and interpret data from a number of different human and automated sources, identify and quantify issues, and transform the data into information consumable by management. The resource must be flexible to changing directions, focus areas and evolving assignments. Day-to-day responsibilities of the role may include:
- Review daily reports to monitor site activity, errors, clicks, customer survey responses, and other sources, and reporting/acting on issues as they arise.
- Keeping informed on the capabilities of current mobile devices and platforms
- Monitor website, identify issues that impact customer experience & write up findings/recommendations
- Work closely with various team members to analyze information and make recommendations
- Routinely field short-duration assignments to "chase" particular issues/topics to determine if an issue or opportunity is present.
- Generate PowerPoint decks, spreadsheets or other assets to support analysis efforts and the presentation of analysis results to management
At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
Skills
- Communication (Oral/Written)
- Business Analysis
- Data Analysis

Reference: 227410]]>Sat, 04 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Atlanta-Data-Analyst-Job-GA-30301/2304925/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Atlanta-Data-Analyst-Job-GA-30301/2304925/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0413-1009 - Permanent Full Time
Title: Oversight Manager
Category: Information Technology
City: Atlanta, Georgia, United States

Job Description: Oversight Manager We are looking for Oversight Program Managers to provide coordination and management in support of client development activities. This includes managing the schedule, time, cost, scope, and quality of multiple projects in support of the delivery schedule. The Oversight PM will develop and manage a detailed program schedules across multiple client organizations and track risks, issues, and dependencies. They will be expected to apply sound CMM (Six Sigma) and PMI principles to this assignment. Additional responsibilities may include project management support of internal resources.

Essential Skills Required
Leadership and strong project management skills in a program management environment. Ability to apply structured project management processes to an unstructured and chaotic environment. Ability to work effectively in a virtual team environment. Strong client relationship skills. Ability to define processes, standards and templates for creation and ongoing management of one or more projects

NONESSENTIAL SKILLS DESIRED
? Strong presentation skills
? Managerial experience preferred
? Familiarity with business development processes within the consulting/I.T. consulting arena
? Familiarity with program management methodologies and tools

Hardware/Software Packages
Microsoft Office Suite

EDUCATION REQUIREMENTS
Undergraduate Degree
At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
Skills
- Communication (Oral/Written)
- Leadership
- Project Management

Reference: 251262]]>Thu, 16 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Atlanta-Oversight-Manager-Job-GA-30301/2551881/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Atlanta-Oversight-Manager-Job-GA-30301/2551881/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0413-1759 - Permanent Full Time
Title: Systems Analyst III (Includes Senior Technologist)
Category: Information Technology
City: Atlanta, Georgia, United States

Job Description: Systems Analyst III (Includes Senior Technologist)

Provides high-level expertise in developing complex systems involving new technologies, methods, concepts or approaches. Provides supervisory, technical, and administrative direction for personnel performing system development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Prepares and delivers presentations on the system concept to colleagues, subordinates and user representatives. Formulates statements of management, scientific and business problems, and devises procedures for solution of problems.

Applying analytical skills and a variety of IT technology, performs required analysis of information management and data requirements, of practical alternative approaches, and design of IT systems. With the assistance of other analysts and programmer/analysts, also develops test plans, procedures and data, and evaluates system, effectiveness and efficiency. Meets with appropriate government personnel to review requirements, discuss technical approaches, and to formulate plans for technical support. Performs required detail analysis of information management and data requirements. Performs system development activities, design configuration management as needed.

- System architect – knowledge of cloud system and migrating solutions to the cloud. Strong technical knowledge and a trouble shooter. Java expertise
- Project management/oversight of technical projects – technical knowledge and demonstrated ability to manage projects across CDC applications in conjunction with the migrartion to the new platform. Understands the big picture of how to sequence projects and how to put them together. Knowledge of CDC applications is a requirement. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Healthcare (Fed)

Reference: 253476]]>Mon, 29 Apr 2013 00:00:00 GMThttp://jobs.cgi.com/job/Atlanta-Systems-Analyst-III-%28Includes-Senior-Technologist%29-Job-GA-30301/2571285/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Atlanta-Systems-Analyst-III-%28Includes-Senior-Technologist%29-Job-GA-30301/2571285/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0312-0929 - Permanent Full Time
Title: Audio/Visual Technician
Category: Customer Service / Helpdesk
City: Washington, District of Columbia, United States

Job Description: Audio/Visual Technician

CGI is seeking an Audio/Visual Technician.

The candidate for this position should have a basic experience using electronic audiovisual equipment and the ability to troubleshoot said equipment. This person will be working independently as should be an organized self starter.

Duties:

-Set up laptops, screens & LCD projectors for meetings and conferences.
-Set up microphones and sound systems and lighting for meeting and conference.
-Set up equipment for video teleconferencing.
-Maintain schedule of equipment use for all rooms in 2 Con and ensure that all equipment is properly set up for meetings and events.
-Maintain working stock of expendables such as videotape, CD's, DVD's, batteries and bulbs by anticipating usage and generating documents to order needed supplies from vendors.

Qualifications
-Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.
- High School Diploma or equivalent and a minimum 1 year of related experience
- Must have a valid State operator's permit for the type of vehicle being operated and a proven safe driving record as established by the National Driver Register or equivalent check
- Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment
- Ability to successfully complete a Credit and/or Driving Records check
- Ability to obtain/maintain a Moderate Risk Public Trust security clearance
- Must have good reading and communications skills and the ability to print clearly
- Ability to pay close attention to detail
- Ability to work well with others

-Candidates who possess an active government clearance preferred* At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 188973]]>Wed, 01 May 2013 03:00:00 GMThttp://jobs.cgi.com/job/Washington-AudioVisual-Technician-Job-DC-20001/1782156/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Washington-AudioVisual-Technician-Job-DC-20001/1782156/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0513-0648 - Permanent Full Time
Title: Administrative Assistant
Category: Corporate Functions / Administration
City: Atlanta, Georgia, United States

Job Description: Administrative Assistant

CGI Federal is searching for a qualified Administrative Assistance to support one of our Health IT projects at our Fairfax, VA location. The right candidate will perform administrative and project support activities as directed by the project managers. Duties include managing calendars, attending client meetings, recording notes, managing project logs, working with new hires, creating and managing monthly reports as identified by managers. Strong Microsoft Office skills are required, as well as Internet research abilities, strong problem solving, and strong communication skills.

Responsibilities:

- Manage calendars for multiple managers and/or executives

- Complete and/or assist with review of documents for format, spelling, grammatical accuracy, and completeness.

- Draft routine correspondence including notes, letters, memos, etc., and compile reports and other materials.

- Perform routine clerical functions such as making travel arrangements, ordering supplies, scheduling appointments, project parties, project meetings, assisting in preparing for meetings, note-taking, and greeting guests.

- Prepare written communication, presentations, charts, graphs, technical reports, etc. using a variety of software including MS Office Suite and Visio.

- Maintain confidential employee records and/or subject matter files as requested by the management staff.

- Ensure timely submission of required reports on a daily, weekly, bi-monthly, or monthly basis.

- Assist with audits, when requested.

- Travel within DC/VA/MD to customer sites or other CGI sites to provide support.

- Adhere to Federal Privacy Act Laws. Required skills and abilities:

- Five + years of progressive administrative experience supporting a manager or executive.

- Intermediate to expert knowledge of MS Office programs (Word, Excel, PowerPoint, Outlook).

- Ability to type fifty (50) words per minute (wpm).

- Ability to adapt to changes in procedures and assignments.

- Excellent listening and verbal communication skills in person and on the telephone.

- Demonstrated excellent written communication skills. Provide updates on tasks status without prompting.

- Proactive in reaching out to stakeholders for input. Self starter.

- Ability to analyze facts, evaluate information and draw sound conclusions.

- Ability to organize and prioritize workload.

- Ability to establish working relations at all organizational levels.

- Attention to detail and organized work habits.

Microsoft Project – nice to have At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 69,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Administrative Support

Reference: 255889]]>Fri, 10 May 2013 00:00:00 GMThttp://jobs.cgi.com/job/Atlanta-Administrative-Assistant-Job-GA-30301/2592223/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Atlanta-Administrative-Assistant-Job-GA-30301/2592223/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0113-0806 - Permanent Full Time
Title: Deskside Support Tech I (Entry Level)
Category: Information Technology
City: Cleveland, Ohio, United States

Job Description: Deskside Support Tech I (Entry Level)

Provides Tier 2 and Deskside Support and Server Maintenance and services to users located at DHS USCIS field offices and services located throughout Continental United States (CONUS). Logs and provides support to prioritized and assigned incident tickets assigned through the Remedy ITSM system. Maintains user accounts and security policies at USCIS field offices locations and sites. Supports the troubleshooting of network performance issues and execution of disaster recovery plans. Supports the upgrades, patches, new applications, and equipment deployed and in operation at field offices and sites. Knowledgeable on service delivery of IT Services that delivers on designated and outlined Service Level Agreements (SLAs) performance. Responds to and diagnoses incidents/problems through discussions with users. Ensures timely attention to the incident management process through which incidents and resolutions are controlled. Have ability to conduct problem recognition, research solutions, isolation, and follow-up steps. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical issues, incidents and problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors incidents from original call into the help desk through resolution to ensure a timely resolution. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems with Tier 2 support. Simulates or recreates user problems to resolve operating difficulties. Able to make recommends system modifications to reduce incidents and problems. Travel to support other field offices and sites within a region may be required.

-Strong customer service and communications skills are necessary.
-Ability to quickly analyze, evaluate and test software and hardware problems to provide rapid resolution support for known errors with documented solutions.
-Able to provide and restore systems configuration.
-Record and escalate after applying Tier I troubleshooting diagnosis to Tier II technicians and provide remote repair services for workstations and peripheral devices.
-Remotely install software applications.

Required

Skills:

-BA or BS college degree in a technical discipline OR HS diploma or equivalent and 1-2 years of related technical experience.
-CompTIA A+ is required or achieved within 6 months after hire.
-Microsoft Technology Associate (MTA) Certification or Microsoft Office Specialist (MOS) is required or achieved within 12 months after hire.
-ITILv3 Foundations Certification is required or achieved within 6 months after hire.
-Help Desk Institute (HDI) - Desktop Support Technician (DST) Certification is required or achieved within 6 months after hire.
-Experience with computer terms and customer service operations.
-Strong communications skills (both written and oral)
-Excellent interpersonal skills, especially ability to listen and understand what is being described with attention to details in transcribing communications into BMC Remedy.
-Strong customer service orientation.
-Windows operating systems and Microsoft Office Suite experience required.
-Must be able to obtain a Public Trust security clearance to start employment. Must be able to maintain a Public Trust security clearance to continue employment. U.S. Citizenship required.
-Must be able to complete/pass a CGI background check to start employment.
-Travel to support other field offices and sites within a region may be required.Desired

Skills:

-Remedy ITSM experience a strong plus. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 233456]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Cleveland-Deskside-Support-Tech-I-%28Entry-Level%29-Job-OH-44101/2382816/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Deskside-Support-Tech-I-%28Entry-Level%29-Job-OH-44101/2382816/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0113-0813 - Permanent Full Time
Title: Deskside Support Tech I (Entry Level)
Category: Information Technology
City: Dallas, Texas, United States

Job Description: Deskside Support Tech I (Entry Level)

Provides Tier 2 and Deskside Support and Server Maintenance and services to users located at DHS USCIS field offices and services located throughout Continental United States (CONUS). Logs and provides support to prioritized and assigned incident tickets assigned through the Remedy ITSM system. Maintains user accounts and security policies at USCIS field offices locations and sites. Supports the troubleshooting of network performance issues and execution of disaster recovery plans. Supports the upgrades, patches, new applications, and equipment deployed and in operation at field offices and sites. Knowledgeable on service delivery of IT Services that delivers on designated and outlined Service Level Agreements (SLAs) performance. Responds to and diagnoses incidents/problems through discussions with users. Ensures timely attention to the incident management process through which incidents and resolutions are controlled. Have ability to conduct problem recognition, research solutions, isolation, and follow-up steps. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical issues, incidents and problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors incidents from original call into the help desk through resolution to ensure a timely resolution. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems with Tier 2 support. Simulates or recreates user problems to resolve operating difficulties. Able to make recommends system modifications to reduce incidents and problems. Travel to support other field offices and sites within a region may be required.

-Strong customer service and communications skills are necessary.
-Ability to quickly analyze, evaluate and test software and hardware problems to provide rapid resolution support for known errors with documented solutions.
-Able to provide and restore systems configuration.
-Record and escalate after applying Tier I troubleshooting diagnosis to Tier II technicians and provide remote repair services for workstations and peripheral devices.
-Remotely install software applications.

Required

Skills:

-BA or BS college degree in a technical discipline OR HS diploma or equivalent and 1-2 years of related technical experience.
-CompTIA A+ is required or achieved within 6 months after hire.
-Microsoft Technology Associate (MTA) Certification or Microsoft Office Specialist (MOS) is required or
achieved within 12 months after hire.
-ITILv3 Foundations Certification is required or achieved within 6 months after hire.
-Help Desk Institute (HDI) - Desktop Support Technician (DST) Certification is required or achieved
within 6 months after hire.
-Experience with computer terms and customer service operations.
-Strong communications skills (both written and oral)
-Excellent interpersonal skills, especially ability to listen and understand what is being described with
attention to details in transcribing communications into BMC Remedy.
-Strong customer service orientation.
-Windows operating systems and Microsoft Office Suite experience required.
-Must be able to obtain a Public Trust security clearance to start employment. Must be able to
maintain a Public Trust security clearance to continue employment. U.S. Citizenship required.
-Must be able to complete/pass a CGI background check to start employment.
-Travel to support other field offices and sites within a region may be required.

Desired

Skills:

-Remedy ITSM experience a strong plus. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 233775]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Dallas-Deskside-Support-Tech-I-%28Entry-Level%29-Job-TX-75201/2385394/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Dallas-Deskside-Support-Tech-I-%28Entry-Level%29-Job-TX-75201/2385394/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0113-0818 - Permanent Full Time
Title: Deskside Support Tech I (Entry Level)
Category: Information Technology
City: Denver, Colorado, United States

Job Description: Deskside Support Tech I (Entry Level)

Provides Tier 2 and Deskside Support and Server Maintenance and services to users located at DHS USCIS field offices and services located throughout Continental United States (CONUS). Logs and provides support to prioritized and assigned incident tickets assigned through the Remedy ITSM system. Maintains user accounts and security policies at USCIS field offices locations and sites. Supports the troubleshooting of network performance issues and execution of disaster recovery plans. Supports the upgrades, patches, new applications, and equipment deployed and in operation at field offices and sites. Knowledgeable on service delivery of IT Services that delivers on designated and outlined Service Level Agreements (SLAs) performance. Responds to and diagnoses incidents/problems through discussions with users. Ensures timely attention to the incident management process through which incidents and resolutions are controlled. Have ability to conduct problem recognition, research solutions, isolation, and follow-up steps. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical issues, incidents and problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors incidents from original call into the help desk through resolution to ensure a timely resolution. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems with Tier 2 support. Simulates or recreates user problems to resolve operating difficulties. Able to make recommends system modifications to reduce incidents and problems. Travel to support other field offices and sites within a region may be required.

-Strong customer service and communications skills are necessary.
-Ability to quickly analyze, evaluate and test software and hardware problems to provide rapid resolution support for known errors with documented solutions.
-Able to provide and restore systems configuration.
-Record and escalate after applying Tier I troubleshooting diagnosis to Tier II technicians and provide remote repair services for workstations and peripheral devices.
-Remotely install software applications.

Required

Skills:

-BA or BS college degree in a technical discipline OR HS diploma or equivalent and 1-2 years of related technical experience.
-CompTIA A+ is required or achieved within 6 months after hire.
-Microsoft Technology Associate (MTA) Certification or Microsoft Office Specialist (MOS) is required or
achieved within 12 months after hire.
-ITILv3 Foundations Certification is required or achieved within 6 months after hire.
-Help Desk Institute (HDI) - Desktop Support Technician (DST) Certification is required or achieved
within 6 months after hire.
-Experience with computer terms and customer service operations.
-Strong communications skills (both written and oral)
-Excellent interpersonal skills, especially ability to listen and understand what is being described with
attention to details in transcribing communications into BMC Remedy.
-Strong customer service orientation.
-Windows operating systems and Microsoft Office Suite experience required.
-Must be able to obtain a Public Trust security clearance to start employment. Must be able to
maintain a Public Trust security clearance to continue employment. U.S. Citizenship required.
-Must be able to complete/pass a CGI background check to start employment.
-Travel to support other field offices and sites within a region may be required.

Desired

Skills:

-Remedy ITSM experience a strong plus. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 233779]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Denver-Deskside-Support-Tech-I-%28Entry-Level%29-Job-CO-80002/2385395/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Denver-Deskside-Support-Tech-I-%28Entry-Level%29-Job-CO-80002/2385395/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0113-0810 - Permanent Full Time
Title: Deskside Support Tech I (Entry Level)
Category: Information Technology
City: East Irving, Texas, United States

Job Description: Deskside Support Tech I (Entry Level)

Provides Tier 2 and Deskside Support and Server Maintenance and services to users located at DHS USCIS field offices and services located throughout Continental United States (CONUS). Logs and provides support to prioritized and assigned incident tickets assigned through the Remedy ITSM system. Maintains user accounts and security policies at USCIS field offices locations and sites. Supports the troubleshooting of network performance issues and execution of disaster recovery plans. Supports the upgrades, patches, new applications, and equipment deployed and in operation at field offices and sites. Knowledgeable on service delivery of IT Services that delivers on designated and outlined Service Level Agreements (SLAs) performance. Responds to and diagnoses incidents/problems through discussions with users. Ensures timely attention to the incident management process through which incidents and resolutions are controlled. Have ability to conduct problem recognition, research solutions, isolation, and follow-up steps. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical issues, incidents and problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors incidents from original call into the help desk through resolution to ensure a timely resolution. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems with Tier 2 support. Simulates or recreates user problems to resolve operating difficulties. Able to make recommends system modifications to reduce incidents and problems. Travel to support other field offices and sites within a region may be required.

-Strong customer service and communications skills are necessary.
-Ability to quickly analyze, evaluate and test software and hardware problems to provide rapid resolution support for known errors with documented solutions.
-Able to provide and restore systems configuration.
-Record and escalate after applying Tier I troubleshooting diagnosis to Tier II technicians and provide remote repair services for workstations and peripheral devices.
-Remotely install software applications.

Required

Skills:

-BA or BS college degree in a technical discipline OR HS diploma or equivalent and 1-2 years of related technical experience.
-CompTIA A+ is required or achieved within 6 months after hire.
-Microsoft Technology Associate (MTA) Certification or Microsoft Office Specialist (MOS) is required or achieved within 12 months after hire.
-ITILv3 Foundations Certification is required or achieved within 6 months after hire.
-Help Desk Institute (HDI) - Desktop Support Technician (DST) Certification is required or achieved within 6 months after hire.
-Experience with computer terms and customer service operations.
-Strong communications skills (both written and oral)
-Excellent interpersonal skills, especially ability to listen and understand what is being described with attention to details in transcribing communications into BMC Remedy.
-Strong customer service orientation.
-Windows operating systems and Microsoft Office Suite experience required.
-Must be able to obtain a Public Trust security clearance to start employment. Must be able to maintain a Public Trust security clearance to continue employment. U.S. Citizenship required.
-Must be able to complete/pass a CGI background check to start employment.
-Travel to support other field offices and sites within a region may be required.

Desired

Skills:

-Remedy ITSM experience a strong plus. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 233773]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/East-Irving-Deskside-Support-Tech-I-%28Entry-Level%29-Job-TX-75014/2385397/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/East-Irving-Deskside-Support-Tech-I-%28Entry-Level%29-Job-TX-75014/2385397/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS