http://jobs.cgi.com/feeds/Cleveland-ohio-jobs/ Custom RSS Feed for Cleveland-ohio-jobs Sat, 18 May 2013 17:48:13 GMT en-us http://jobs.cgi.com/feeds/Cleveland-ohio-jobs/ 720 Job Order: J0513-0672 - Temporary Full Time
Title: Summer Intern - Administrative Support
Category: Consulting / Business / Functional
City: Cleveland, Ohio, United States

Job Description: Summer Intern - Administrative Support

CGI Federal, a wholly owned subsidiary of CGI, has an opening for a Summer Intern in its downtown Cleveland, OH office. This person will be responsible for performing the following administrative tasks: greet and check in visitors at the office front desk; copying, filing and scanning documents; purging files and other general administrative duties. To qualify, applicants must have effective PC skills and be able to carry out tasks in a professional and and timely manner. Qualifications include PC literacy, particularly as it applies to MS Office; ability to take direction from supervisors; strong interpersonal communication skills and a positive mental attitude. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 69,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Communication (Oral/Written)
- Detail-oriented
- Individual Contributor
- Multi-tasking

Reference: 255970]]>Fri, 10 May 2013 00:00:00 GMThttp://jobs.cgi.com/job/Cleveland-Summer-Intern-Administrative-Support-Job-OH-44101/2592228/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Summer-Intern-Administrative-Support-Job-OH-44101/2592228/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0413-0871 - Permanent Full Time
Title: Coding Auditor (Remote)
Category: Consulting / Business / Functional
City: Cleveland, Ohio, United States

Job Description: Coding Auditor (Remote)

CGI Federal, a wholly owned subsidiary of CGI and a national leader in providing clinical auditing services to public and private health insurance payers throughout the US, has openings for Coding Auditors who have coding experience in outpatient and professional services. Accordingly, the Coding Auditors will be responsible for auditing outpatient and professional healthcare claims to identify improper payments and entering findings into CGI Federal's proprietary Customized Audit System (CAS) which are subsequently processed for payment adjustment. In addition, Coding Auditors may also provide input to the claims selection team when necessary. Incumbents will be expected to achieve established production metrics as well. To qualify, applicants must have extensive knowledge of coding guidelines; in-depth knowledge of healthcare insurance claims auditing and recovery methodologies, preferably from the payer's perspective; ability to establish priorities; possess one or more of the following credentials: RHIA; RHIT; CPC, CPC-H; CPMA; CCS; CCS-P; proficient in the use of MS Office. Positions will be based in our Cleveland, OH office, but applicants who live in other locales and are willing to travel to Cleveland on a routine basis (25%) will be considered. Since the Coding Auditors will work remotely, applicants must have their own high-speed Internet access. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Certified Practicing Proj Mgr
- Communication (Oral/Written)
- CPT Coding System
- Detail-oriented
- Individual Contributor
- Multi-tasking
- Performs Well Under Pressure

Reference: 250873]]>Wed, 15 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Cleveland-Coding-Auditor-%28Remote%29-Job-OH-44101/2548749/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Coding-Auditor-%28Remote%29-Job-OH-44101/2548749/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0213-1217 - Permanent Full Time
Title: SQL Server Developer
Category: Information Technology
City: Cleveland, Ohio, United States

Job Description: SQL Server Developer

CGI Federal, a wholly owned subsidiary of CGI, has openings in Cleveland, OH and San Antonio, TX for experienced SQL Server Developers. Assigned to its Healthcare Payer Solutions database development team, SQL Developers will design and develop stored procedures, tables, and triggers with T-SQL and create T-SQL scripts to perform complex queries and complex data manipulations. In addition, they will insure data integrity and data quality among the various database environments, as well as design, develop and test import and export DTS/SSIS packages. Researching data and performing analysis on data warehouse will also be part of the incumbent's responsibilities. As such, we are seeking individuals that have at least three to five years of experience in the following areas: fluency in T-SQL or ANSI-SQL scripting languages; writing complex stored procedures; experience using ETL/DTS for data integration; working knowledge of data warehouses or complex database schemas; performance tuning stored procedures and T-SQL; 2005/2008; experience working with SSIS. A bachelor degree in computer science/ information systems or related field is highly desired; experience in lieu of a degree will be considered. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- ETL
- SQL Server
- SSIS

Reference: 240370]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.cgi.com/job/Cleveland-SQL-Server-Developer-Job-OH-44101/2439768/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-SQL-Server-Developer-Job-OH-44101/2439768/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0313-0208 - Permanent Full Time
Title: .NET Developer
Category: Information Technology
City: Cleveland, Ohio, United States

Job Description: .NET Developer

CGI Federal, a wholly owned subsidiary of CGI, has an opening in downtown Cleveland for a .NET Developer. Accordingly, this person will be responsible for designing and developing new applications, as well as supporting existing .NET applications using object-oriented designs for both Windows and Web environments. In addition, the .NET Developer will interact with the end-user community and development staff and perform full life-cycle development, including requirements analysis; system design; coding; unit integration testing and software documentation. To be considered for this role, applicants must be proficient in C#, Visual Studio 2010, ASP .NET, and SQL Server 2008, with a minimum of five years of experience. Applicants must also possess excellent analytical and interpersonal communication skills as well as the ability to communicate effectively with non-technical staff. Experience with systems architecture, encryption, mobile platform (Android and iOS development) is highly desired, but not required. A BS degree in computer science/information systems or related field is also desired. This position will afford the selected candidate to work in a dynamic software development environment and gain exposure to the latest Microsoft enterprise tools and technologies. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- .NET
- Analytical Thinking
- Communication (Oral/Written)
- Individual Contributor
- Multi-tasking
- Performs Well Under Pressure

Reference: 243072]]>Thu, 02 May 2013 03:00:00 GMThttp://jobs.cgi.com/job/Cleveland-_NET-Developer-Job-OH-44101/2463650/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-_NET-Developer-Job-OH-44101/2463650/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0513-0894 - Permanent Full Time
Title: .NET Software Developer
Category: Information Technology
City: Cleveland, Ohio, United States

Job Description: .NET Software Developer

CGI Federal, a leader in providing clinical auditing services to public and commercial healthcare payers throughout the US, has an opening in Cleveland, OH for an experienced .NET Developer. This role will support CGI Federal's proprietary browser-based Customized Audit System (CAS). Accordingly, this person will provide development and maintenance activities to all projects assigned. This person will work collaboratively within the project team and may also lead a team of developers on smaller projects. Key responsibilities include:
- Gather system requirements and develop specifications
- Write code according to specifications
- Quality review of others' code or designs
- Diagnose and fix bugs in conjunction with QA team
- Coordinate and communicate cross-functional activities between team members
- Document development efforts and code changes on an on-going basis
- Lead project efforts
To be considered for this challenging position, applicants must have a majority of the following skills knowledge and abilities:
- Minimum of five years experience programming C#, ASP.NET and working knowledge of Visual Studio environment
- Ability to produce results within specified time frames
- Bachelor degree in computer science, information systems or related field
- Possess effective verbal and written communication skills
- Knowledge healthcare insurance data elements is preferred
- Experience of team leading preferred. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 69,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- .NET
- Analytical Thinking
- C#
- Individual Contributor
- Leadership
- Microsoft Office
- Performs Well Under Pressure
- SQL Server

Reference: 256815]]>Wed, 15 May 2013 00:00:00 GMThttp://jobs.cgi.com/job/Cleveland-_NET-Software-Developer-Job-OH-44101/2599866/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-_NET-Software-Developer-Job-OH-44101/2599866/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0413-1274 - Permanent Full Time
Title: Nurse Auditor (Remote)
Category: Consulting / Business / Functional
City: Cleveland, Ohio, United States

Job Description: Nurse Auditor (Remote)

CGI Federal, a leader in providing clinical auditing services to public and commercial healthcare insurance payers throughout the US, has several openings for Nurse Auditors. Working from their home-based office, Nurse Auditors are responsible for reviewing medical records to determine the medical necessity and setting of clinical services rendered to beneficiaries of various health plans, including Commercial, Medicare, and Medicaid. To that end, Nurse Auditor are charged with rendering appropriate, well-supported, and thoroughly-documented decisions and entering same into a Computerized Audit System (CAS), which may result in identification of improper payments (overpayments and underpayments) on paid claims on behalf of insurance payers from various providers of clinical services, including acute care, long-term acute care, acute rehabilitation, and skilled nursing facilities, as well as other provider types and care settings.
Qualifications for this position include the following: Registered Nurse with active, unrestricted licensure; clinical nursing experience of five or more years is required, but a portion of that requirement may be satisfied by utilization/case management experience in an acute or managed care setting; working knowledge of computer functions and applications such as Microsoft Office (Outlook, Word, Excel) and Windows operating systems; ability to manage applications utilized in the audit process; strong ability to write well-reasoned reviews using established conventions of English composition; ability to adapt to changing priorities in order to meet Client requirements. Nurse Auditors may be required to travel for additional training and on-site reviews on an as-needed basis. Individuals working from a home-based office must have their own high-speed Internet access. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Analytical Thinking
- Communication (Oral/Written)
- Detail-oriented
- Individual Contributor
- Performs Well Under Pressure
- Problem Solving/DecisionMaking
- Registered Nurse (RN)

Reference: 252139]]>Tue, 23 Apr 2013 00:00:00 GMThttp://jobs.cgi.com/job/Cleveland-Nurse-Auditor-Job-OH-44101/2561297/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Nurse-Auditor-Job-OH-44101/2561297/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0612-0759 - Permanent Full Time
Title: Medical Claims Specialist
Category: Consulting / Business / Functional
City: Cleveland, Ohio, United States

Job Description: Medical Claims Specialist

CGI Federal, a wholly owned subsidiary of CGI and an industry leader in providing medical claims auditing services to healthcare payers throughout the US, is conducting a recruitment campaign in Cleveland, OH for Medical Claims Specialists. These individuals will be assigned to a large Medicare Secondary Payer (MSP) project. The mission of the MSP Project is to recover payments that were paid by Medicare when another entity had primary payment responsibility. To that end, Medical Claims Specialist will be responsible for the following:

- Follow up on leads provided by CMS involving claims that should have been paid by another
payer rather than Medicare
- Confirm which insurer should have been the primary payer
- Initiate a demand process with insurance companies including evaluation of beneficiary
information
- Track correspondence through demand process to ensure timely response within Service
Level Agreements
- Facilitate and document communication with insurers and employer groups
- Answer incoming queries via the telephone, email and hard copy
- Provide accurate and timely responses to queries
- Escalate outlying queries that have special circumstances to supervisors in alignment
with prescribed processes

To be considered for these roles, applicants must have a successful work history involving the following skills, abilities and credentials:
- Knowledge of Coordination of Benefits (COB)
- Strong analytical skills
- Ability to effectively use a PC , including basic/intermediate skills in MS Office
- Ability to multitask in a deadline-driven work environment
- Attention to detail while maintaining focus on overall mission
- Strong organization/time management skills
- Ability to quickly learn new methods/processes as needed
- Willingness to work as an individual performer and team player, as well as share
useful information with team to achieve common goals
- Knowledge of health insurance claims processing; Medicare is preferred
- Strong verbal and written communication skills
- HS Degree or GED is required At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Client Relationship
- Detail-oriented
- Listening
- Microsoft Office
- Multi-tasking
- Performs Well Under Pressure

Reference: 201735]]>Mon, 29 Apr 2013 02:59:00 GMThttp://jobs.cgi.com/job/Cleveland-Medical-Claims-Collection-Representative-Job-AL-35049/1967428/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Medical-Claims-Collection-Representative-Job-AL-35049/1967428/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0413-0117 - Permanent Full Time
Title: PMO Consultant
Category: Information Technology
City: Cleveland, Ohio, United States

Job Description: PMO Consultant

CGI Federal, a wholly owned subsidiary of CGI, and a leader in providing recovery services to public and commercial healthcare payers throughout the US, has an opening in Cleveland, OH for a Project Management Organization (PMO) Consultant. Overall, the PMO Consultant will educate and support Project Managers on PMO processes, including Project Management, Risk Mitigation, Scope Management, Forecasting, Quality and performance monitoring. Specifically, the PMO Consultant will be responsible for the following:
-Deploy IQ Suite and Project Server, including administration and release management
-Create project metrics and dashboards for use by PMO stakeholders
-Promote visibility on all projects through use of IQ Suite and Project Server
-Track and manage risks and issues at the program level
-Develop and deliver training and communication for tools & methodologies, including Six Sigma, PMP, and CMMI
-Partner with EAS and CGI Federal PMO to keep current with latest corporate compliance standards
-Capture and disseminate Best Practices and Lessons Learned from all projects, and encourage reuse by PMO stakeholders
-Review monthly Health Checks, CSAP's, and project forecasts to ensure proper documentation is maintained in IQ Suite & Project Server
-Lead process improvement sessions with PMO stakeholders
-This position may require up to 25% travel
To be considered for this role, applicants must have a majority of the following skills knowledge and abilities:
-Proficient in the use of Microsoft Office Suite applications, include MS Word, MS Excel, MS
PowerPoint and MS Visio
-Working knowledge in the use of Microsoft Project and SharePoint
-Previous experience working in a PMO
-Previous experience with Organizational Change Management (OCM)
-Previous experience with metrics and dashboards, Six Sigma, and CMMI
-PMP certification
-Flexibility in working after hours or on weekends, as PMO needs dictate
-Must possess the ability to work with minimal direction in a matrixed environment
-Possess a minimum of five years years of previous experience
-Bachelor degree in business administration or related field
-ITIL certification is preferred At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Analytical Thinking
- Communication (Oral/Written)
- Detail-oriented
- Facilitation
- Leadership
- Microsoft Office
- Microsoft Visio
- Multi-tasking
- Performs Well Under Pressure
- Problem Solving/DecisionMaking
- Project Management
- Project Management Office

Reference: 248495]]>Wed, 01 May 2013 03:00:00 GMThttp://jobs.cgi.com/job/Cleveland-PMO-Consultant-Job-OH-44101/2525447/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-PMO-Consultant-Job-OH-44101/2525447/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0413-0782 - Permanent Full Time
Title: Project Administrator
Category: Consulting / Business / Functional
City: Cleveland, Ohio, United States

Job Description: Project Administrator

CGI Federal, a wholly owned subsidiary of CGI, has an opening for a Project Administrator in Cleveland, OH. This person will be a member of a large Clinical Audit Department and will support project managers who are responsible for managing specific contracts within the Department. The Project Administrator reports directly to the Project Manager and handles a number of functions to support the ongoing operations of one or more projects. Specifically, they oversee the administrative functions for the project and aid in ensuring PMO and Quality management best practices and requirements are met. Following are the key responsibilities for the Project Administrator role:
- Assist in the administrative functions of project-related assignments, including, but not limited to, planning, tracking and documentation
- Support the Project Manager by facilitating project logistics, such as meetings, conference rooms, conference calls, etc.
- Aid in developing presentations and/or project documentation, as instructed by the Project Manager
- Maintain knowledge of the project and conduct meetings with the client and internal business partners in the absence of the PM
- Document meeting minutes and action items during meetings and ensure follow-through by action item manager
- Provide support in the development of weekly status reporting, dashboards and other communications
- Record and maintain the Project Risk and Issue Logs
- Serve as the project librarian for Ensemble sites, ensuring accurate record of project artifacts
- Aid in updating/maintain Project Work Plans/Work Breakdown Structures, as instructed by the Project Manager

Education Requirements:
-BA/BS Degree desired

Skill/Proficiency Requirements:
- Must possess strong written and oral communication skills
- Must be proficient in the use of Microsoft Office Suite applications, include MS Word, MS Excel, MS PowerPoint and MS Visio
- Must have working knowledge in the use of Microsoft Project
- Must possess the ability to work in a deadline-driven, project-based environment
- Must possess flexibility in working after hours or on weekends, as project needs dictate
- Must be dependable and possess flexibility for occasional travel
- Must possess the ability to quickly adapt to new project settings and learn new subjects/projects easily At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Client Relationship
- Communication (Oral/Written)
- Detail-oriented
- Individual Contributor
- Microsoft Office
- Multi-tasking
- Performs Well Under Pressure

Reference: 250499]]>Tue, 14 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Cleveland-Project-Administrator-Job-OH-44101/2546454/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Project-Administrator-Job-OH-44101/2546454/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0113-0806 - Permanent Full Time
Title: Deskside Support Tech I (Entry Level)
Category: Information Technology
City: Cleveland, Ohio, United States

Job Description: Deskside Support Tech I (Entry Level)

Provides Tier 2 and Deskside Support and Server Maintenance and services to users located at DHS USCIS field offices and services located throughout Continental United States (CONUS). Logs and provides support to prioritized and assigned incident tickets assigned through the Remedy ITSM system. Maintains user accounts and security policies at USCIS field offices locations and sites. Supports the troubleshooting of network performance issues and execution of disaster recovery plans. Supports the upgrades, patches, new applications, and equipment deployed and in operation at field offices and sites. Knowledgeable on service delivery of IT Services that delivers on designated and outlined Service Level Agreements (SLAs) performance. Responds to and diagnoses incidents/problems through discussions with users. Ensures timely attention to the incident management process through which incidents and resolutions are controlled. Have ability to conduct problem recognition, research solutions, isolation, and follow-up steps. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical issues, incidents and problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors incidents from original call into the help desk through resolution to ensure a timely resolution. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems with Tier 2 support. Simulates or recreates user problems to resolve operating difficulties. Able to make recommends system modifications to reduce incidents and problems. Travel to support other field offices and sites within a region may be required.

-Strong customer service and communications skills are necessary.
-Ability to quickly analyze, evaluate and test software and hardware problems to provide rapid resolution support for known errors with documented solutions.
-Able to provide and restore systems configuration.
-Record and escalate after applying Tier I troubleshooting diagnosis to Tier II technicians and provide remote repair services for workstations and peripheral devices.
-Remotely install software applications.

Required

Skills:

-BA or BS college degree in a technical discipline OR HS diploma or equivalent and 1-2 years of related technical experience.
-CompTIA A+ is required or achieved within 6 months after hire.
-Microsoft Technology Associate (MTA) Certification or Microsoft Office Specialist (MOS) is required or achieved within 12 months after hire.
-ITILv3 Foundations Certification is required or achieved within 6 months after hire.
-Help Desk Institute (HDI) - Desktop Support Technician (DST) Certification is required or achieved within 6 months after hire.
-Experience with computer terms and customer service operations.
-Strong communications skills (both written and oral)
-Excellent interpersonal skills, especially ability to listen and understand what is being described with attention to details in transcribing communications into BMC Remedy.
-Strong customer service orientation.
-Windows operating systems and Microsoft Office Suite experience required.
-Must be able to obtain a Public Trust security clearance to start employment. Must be able to maintain a Public Trust security clearance to continue employment. U.S. Citizenship required.
-Must be able to complete/pass a CGI background check to start employment.
-Travel to support other field offices and sites within a region may be required.Desired

Skills:

-Remedy ITSM experience a strong plus. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 233456]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Cleveland-Deskside-Support-Tech-I-%28Entry-Level%29-Job-OH-44101/2382816/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Deskside-Support-Tech-I-%28Entry-Level%29-Job-OH-44101/2382816/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0213-0210 - Permanent Full Time
Title: Jr Technical Analyst
Category: Information Technology
City: Cleveland, Ohio, United States

Job Description: Jr Technical Analyst The ideal individual will have the ability to provide functional and technical support to CGI customers in their use of various web-enabled enterprise-wide applications. Have the ability to identify, research, and resolve software and system configuration problems. Will also need to respond to telephone calls and email requests for technical support, and have the ability to explain technical situations to non-technical individuals.

Responsibilities and duties will include:

- Interact with customers via telephone and e-mail on a daily basis
- Identify, research and resolve software and system configuration type problems up to the most complex level
- Analyze customer problems and formulate plans of resolution
- Provide remote system administration and system configuration assistance as needed
- Acquire and maintain current knowledge of CGI products and support policies in order to provide accurate solutions to customers
- Assist in developing and maintaining a problem resolution knowledge base
- Provide detailed reports to customers on issue status, and participate in customer conference calls
- Escalate reported issues as appropriate to tier 2 support team
- Participate in pager rotation
- Participate in ongoing training and development

Essential Skills Required
(What skills/experiences must this person have to even be considered?)
Strong computer software troubleshooting skills
Exceptional interpersonal and problem solving skills, with a focus on listening and questioning skills
Demonstrated ability to work in a team environment
Must be able to work in a fast-paced environment
Knowledge of basic System Administration functions
Strong documentation skills
Knowledgeable of SQL and basic UNIX skills
Knowledge of Microsoft Windows operating systems
Knowledge of web-based products
NONESSENTIAL SKILLS DESIRED
(including team oriented, managerial skills, etc.)
Ability to effectively prioritize and execute tasks
Ability to absorb and retain information quickly

Hardware/Software Packages
Various CGI-AMS Enterprise Content Management Software Products
SQL
Oracle
UNIX
Microsoft Internet Information Server
Microsoft Windows XP/2000
Microsoft Windows Server
FileNet Image Services and P8
Hyland OnBase

EDUCATION REQUIREMENTS
Degree in computer science or related field.
At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
Skills
- Functional Analysis
- Oracle
- SQL
- Unix

Reference: 238707]]>Sat, 11 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Cleveland-Jr-Technical-Analyst-Job-OH-44101/2428163/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Jr-Technical-Analyst-Job-OH-44101/2428163/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0313-0295 - Permanent Full Time
Title: Therapist Auditor - Physical/Occupational/Speech
Category: Consulting / Business / Functional
City: Cleveland, Ohio, United States

Job Description: Therapist Auditor - Physical/Occupational/Speech

CGI Federal, a wholly owned subsidiary CGIT, and a leader in providing clinical auditing and recovery services to public and commercial healthcare payers throughout the US, has an opening for a Therapist Auditor. Overall, this role will be responsible for performing medical record audits to evaluate compliance with coverage determinations, policies, contractual requirements, standard billing requirements and regulatory standards. This position will also assist with Recovery Audit Contractor (RAC) audits, covering physical therapy, speech therapy and occupational therapy services in skilled nursing facilities, home health agencies, rehabilitation facilities, hospital outpatient providers and other provider types. This will include reviewing claims on both pre-payment and post-payment bases, while adhering to productivity goals and maintaining quality standards. In addition, this role will monitor current CMS Medicare and other health care payer regulations on policies related to medical record documentation, billing, medical necessity, coding and compliance, including researching and identifying inappropriate payment scenarios, and also act as a resource for other members of the auditing team.

To be considered for this dynamic role, applicants must have previous experience in performing medical record reviews of therapy services for a variety of provider types, particularly as it pertains to coding, billing and medical necessity guidelines for physical, occupational and speech therapy services. Performing this function from the payer's perspective is highly desired. Knowledge of Medicare's national and local coverage determinations and Medicaid's rules, regulations and policies is required. Moreover, applicants must have the proven ability to establish priorities and meet deadlines as well as possess the attention to detail to correctly interpret complex regulatory and contractual guidance and work efficiently and productively with minimal direction or guidance on multiple projects concurrently. Accordingly, applicants must have well-developed written and verbal communication skills, display professional demeanor at all times and be able to work effectively with individuals at all levels, including physicians, attorneys, senior client staff and corporate executives. Applicants must be comfortable presenting results and auditing processes to large groups, such as clients, stakeholders and provider community. In addition, applicants must be proficient in the use of computer applications such as the MS Office Suite including word processing and spreadsheet applications.?Management experience with multiple therapies is a plus. Educational credentials include a Masters in Science in Physical Therapy, Occupational Therapy or Speech Therapy, as well as current licensure. Knowledge of OASIS B/C and MDS are plusses. This position is open to the incumbent working remotely, in which case, he/she must be willing to travel up to 50%. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Analytical Thinking
- Communication (Oral/Written)
- Detail-oriented
- Individual Contributor
- Mentoring/Coaching
- Microsoft Office
- Multi-tasking
- Performs Well Under Pressure
- PresentationSkills/PublicSpeak

Reference: 243396]]>Fri, 03 May 2013 03:00:00 GMThttp://jobs.cgi.com/job/Cleveland-Therapist-Auditor-PhysicalOccupationalSpeech-Job-OH-44101/2466055/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Therapist-Auditor-PhysicalOccupationalSpeech-Job-OH-44101/2466055/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0313-1194 - Permanent Full Time
Title: DRG Validation Auditor (Remote)
Category: Consulting / Business / Functional
City: Cleveland, Ohio, United States

Job Description: DRG Validation Auditor (Remote)

CGI Federal, a wholly owned subsidiary of CGI, and a leader in providing clinical auditing services to public and commercial healthcare payers throughout the US, has openings for DRG Validation Auditors. As members of CGI Federal ‘s DRG Validation Team, incumbents will be responsible for reviewing medical records to determine the accuracy of coding and reimbursement for clinical services rendered to beneficiaries of various health plans, including Commercial, Medicare, and Medicaid Clients. DRG Validation Auditors are charged with rendering appropriate, well-supported, and thoroughly-documented decisions, which may result in identification of improper payments (overpayments and underpayments) on paid claims on behalf of the client from various providers of clinical services, including but not limited to acute care, long-term acute care, acute rehabilitation, and skilled nursing facilities, as well as other provider types and care settings. Initially, DRG Validation Auditors are prepared for the role through a detailed, well-defined training process, gaining knowledge and skills in methods for review of medical records and other provider documentation. Ongoing training and education are provided specific to audit processes, coding and reimbursement changes, and other topics as well. The DRG Validation Auditor reports to a DRG Validation Team Leader, who provides support, feedback, and guidance to DRG Validation Auditors. Moreover, quality assurance is provided through a well-defined review and quality management program performed by the Professional Development Team.
Specifically, DRG Validation Auditors will be responsible for the following:
- Review inpatient medical records to validate the admit order, assignment and sequencing of ICD9-CM diagnosis and procedure codes, discharge status codes, and DRG assignment.
- Provide a detailed rationale for every medical record review resulting in a DRG Review Results letter, including supporting references.
- Follow proper procedure for referral to Clinical Nurse Auditor or Physician Advisor.
- Utilize proper reference material, standards, and guidelines for coding.
- Provide input to the Edit Development team on claims selection criteria.
- Verify data received from client and work to resolve discrepancies.
- If the contract requires onsite review, interact with Providers and other personnel in a professional manner.
- Follow CGI Federal policies and processes
- Comply with department standards regarding productivity and audit quality.
- Perform other duties as assigned.
To be considered for these challenging roles, applicants must have a majority of the following skills, knowledge and abilities:
- Possesses current AHIMA credentials (RHIT/RHIA/CCS), with current CCS preferred
- Demonstrate extensive knowledge of ICD-9-CM coding and DRG reimbursement, with a minimum of five years of inpatient coding experience (previous experience training and mentoring junior-level coders is highly desired)
- Have an understanding of Medicare, Medicaid, and commercial provider reimbursement methodologies, and possess strong data analysis skills
- Working knowledge of computer functions and applications such as Microsoft Office (Outlook, Word, Excel) and Windows operating systems
- Ability to write a well-reasoned review in a narrative style, with accurate spelling, grammar, punctuation, and sentence structure
-Ability to adapt to changing priorities in order to meet Client requirements and productivity standards and deadlines
-Ability to travel for additional training and on-site reviews on an as-needed basis
- Since incumbents will work from a home-based office, they must have their own access to high-speed Internet connectivity At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Microsoft Office
- Reg Health Info Admin (RHIA)
- Reg Health Info Tech (RHIT)

Reference: 246177]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.cgi.com/job/Cleveland-DRG-Auditor-%28Remote%29-Job-OH-44101/2493743/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-DRG-Auditor-%28Remote%29-Job-OH-44101/2493743/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0513-0405 - Permanent Full Time
Title: Project Analyst
Category: Consulting / Business / Functional
City: Cleveland, Ohio, United States

Job Description: Project Analyst

The Project Analyst reports directly to the Project Manager and handles a number of functions to support the ongoing operations of one or more projects. Project Analyst will be expected to get involved in day-to-day issues that evolve by identifying the issue requires intervention, developing, implementing, and completing a plan to resolve the issue. This requires them to have sufficient knowledge of the CMS RAC contract requirements, and CMS and CGI expectations to be able to understand when something is an issue and to proceed toward the correct solution. Role will support the project PM and PD with the daily project activities. The role requires the team member to take initiative and sometimes think outside the box to come up with a solution. Analyze issue, formulate resolution and advise management. Organizing team members and creating resolutions to issues.

Performance Monitoring (65% of time):
- Analyze performance of contract requirements to identify deficiencies.
- Collaborate with cross-functional teams to define process improvement.
- Develop plan to address performance deficiencies. Ensure that tasks are being completed according to the approved schedule and project guidelines.
- Monitor and maintain documentation of performance deficiencies.

Documentation (35% of time):
- Maintain documentation and monitoring of routine contract activities (i.e. data files, test track tickets, additional documentation requests, month end, etc.) to ensure accuracy and completeness. Develop and implement process improvements for issues identified.
- Maintain knowledge of the project and conduct meetings with the client and internal business partners including documenting meeting minutes, action items, and ensure follow-through by action item manager. Education Requirements:

- BA/BS Degree preferred

Skill/Proficiency Requirements:

- Must possess strong written and oral communication skills
- Must be proficient in the use of Microsoft Office Suite applications, include MS Word, MS Excel, MS PowerPoint and MS Visio
- Must have working knowledge in the use of Microsoft Project
- Must possess the ability to work in a deadline-driven, project-based environment
- Must possess flexibility in working after hours or on weekends, as project needs dictate
- Must be dependable and possess flexibility for occasional travel
- Must possess the ability to quickly adapt to new project settings and learn new subjects/projects easily At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 71,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Analytical Thinking
- Conflict Resolution
- Detail-oriented
- Individual Contributor
- Microsoft Office
- Microsoft Office Expert Excel
- Microsoft Visio
- Multi-tasking
- Performs Well Under Pressure
- Problem Solving/DecisionMaking

Reference: 255086]]>Tue, 07 May 2013 00:00:00 GMThttp://jobs.cgi.com/job/Cleveland-Project-Analyst-Job-OH-44101/2585384/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Project-Analyst-Job-OH-44101/2585384/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0213-1261 - Permanent Full Time
Title: Clinical Audit Manager
Category: Consulting / Business / Functional
City: Cleveland, Ohio, United States

Job Description: Clinical Audit Manager

CGI Federal, a wholly owned subsidiary of CGI and a leader in providing clinical auditing services to commercial and and public healthcare payers throughout the US, has an opening for a Clinical Audit Manager. This position will support a dynamic and rapidly growing Clinical Audit and Recovery line of business within CGI Federal's Healthcare business unit. Accordingly, the Clinical Audit Manager will be responsible for managing a team of healthcare insurance claims auditors that are responsible for identifying improperly paid claims for a variety of healthcare payers. The Clinical Audit Manager will ensure the team achieves production metrics that meet or exceed financial goals for each recovery audit project while at the same meeting or exceeding quality standards in terms of low appeal overturn rates and cancellations. To accomplish these objectives, the Clinical Audit Manager must be knowledgeable of provider reimbursement methodologies, health insurance claims coding for hospital outpatient, professional, DME home health, hospice and other provider types as well as ability to identify and recover improperly paid claims. The Clinical Audit Manager will furnish coding direction and guidance for outpatient, professional, DME, home health, hospice and other allied provider types. Training on all aspects of the auditor job responsibilities for new members as well as current members that in need performance improvement will also be integral aspects of this role. The Clinical Audit Manager will also be responsible for assisting in recuiting additional qualified members as the team grows. The Clinical Audit Manager will communicate professionally both orally and in writing with client contacts and executives as well as the provider community through outreach sessions.

Specific responsibilities will include the following:
- Develop, review and approve and manage audit plans for all clients
- Manage revenue stream for all clients by ensuring auto edits are run and closed monthly, medical records are requested and complex
reviews are closed
- Furnish feedback to create new edits and increase efficiency and quality of existing edits
- Manage productivity for all audit staff
- Manage and maintain quality reviews by keeping appeal overturn rates low
- Train new auditors and current auditors that need performance improvement
- Manage audit staff professional development
- Serve as subject matter expert for Hospice, HH, SNF reviews
- Recruit and maintain quality members
- Furnish coding and auditing guidance to staff
- Communicate professionally at all times to clients and provider community

To be considred for this position, applicants must posses a majority the following skills, knowledge and abilities:
- Previous experience in managing a team of coders/auditors from healthcare payer's perspective
- BS Degree, Registered Nurse; RHIA; RHIT; CCS; CPC-H; CPC
- In-depth knowledge of provider reimbursement methodologies as it pertains to hospital outpatient, professional, DME home health and hospice
- Master level knowledge of auditing medical records, along with coding and billing guidelines
- Working knowledge of Medicare/Medicaid and/ or commercial rules and regulations and policies, along with payment policies or LCDs
- Strong management skills and ability to establish priorities and meet deadlines
- Effective verbal and written communication skills and ability to work with individuals at all levels, including physicians, attorneys, senior client staff as well as executives.
- Ability to present instructional material to audiences of various sizes which will include clients, stakeholders and the provider community
- Proficient in the use of computer applications such as the MS Office Suite including word processing and spreadsheet applications as well ability to learn new systems
- Knowledge of OASIS B/C and MDS is a plus At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills
- Client Relationship
- Communication (Oral/Written)
- Leadership
- Mentoring/Coaching
- Performs Well Under Pressure
- Registered Nurse (RN)
- Thought Leadership

Reference: 240491]]>Sat, 18 May 2013 05:31:00 GMThttp://jobs.cgi.com/job/Cleveland-Clinical-Audit-Manager-Job-OH-44101/2439772/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Clinical-Audit-Manager-Job-OH-44101/2439772/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0113-0940 - Permanent Full Time
Title: Deskside Support Tech II
Category: Information Technology
City: Cleveland, Ohio, United States

Job Description: Deskside Support Tech II

Provides Tier 2 and Deskside Support and Server Maintenance and services to users located at DHS USCIS field offices and services located throughout Continental United States (CONUS). Logs and provides support to prioritized and assigned incident tickets assigned through the Remedy ITSM system. Maintains user accounts and security policies at USCIS field offices locations and sites. Supports the troubleshooting of network performance issues and execution of disaster recovery plans. Supports the upgrades, patches, new applications, and equipment deployed and in operation at field offices and sites. Knowledgeable on service delivery of IT Services that delivers on designated and outlined Service Level Agreements (SLAs) performance. Responds to and diagnoses incidents/problems through discussions with users. Ensures timely attention to the incident management process through which incidents and resolutions are controlled. Have ability to conduct problem recognition, research solutions, isolation, and follow-up steps. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical issues, incidents and problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors incidents from original call into the help desk through resolution to ensure a timely resolution. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems with Tier 2 support. Simulates or recreates user problems to resolve operating difficulties. Able to make recommends system modifications to reduce incidents and problems. A certain degree of creativity and latitude is required. Travel to support other field offices and sites within a region may be required.

-Strong customer service and communications skills are necessary.
-Ability to quickly analyze, evaluate and test software and hardware problems to provide rapid
resolution support for known errors with documented solutions.
-Able to provide and restore systems configuration.
-Record and escalate after applying Tier I troubleshooting diagnosis to Tier II technicians and provide
remote repair services for workstations and peripheral devices.
-Remotely install software applications.Required

Skills:

-BA or BS college degree in a technical discipline and 3 years of experience OR HS diploma or
equivalent and 5-8 years of related technical experience.
-CompTIA A+ is required or achieved within 6 months after hire.
-Microsoft Technology Associate (MTA) Certification or Microsoft Office Specialist (MOS) is required or
achieved within 12 months after hire.
-ITILv3 Foundations Certification is required or achieved within 6 months after hire.
-Help Desk Institute (HDI) - Desktop Support Technician (DST) Certification is required or achieved
within 6 months after hire.
-Experience with computer terms and customer service operations.
-Strong communications skills (both written and oral).
-Excellent interpersonal skills, especially ability to listen and understand what is being described with
attention to details in transcribing communications into BMC Remedy.
-Strong customer service orientation.
-Windows operating systems and Microsoft Office Suite experience required.
-Must be able to obtain a Public Trust security clearance to start employment. Must be able to
maintain a Public Trust security clearance to continue employment. U.S. Citizenship required.
-Must be able to complete/pass a CGI background check to start employment.
-Travel to support other field offices and sites within a region may be required. Desired

Skills:

-Remedy ITSM experience a strong plus. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 233790]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Cleveland-Deskside-Support-Tech-II-Job-OH-44101/2385373/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Deskside-Support-Tech-II-Job-OH-44101/2385373/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Job Order: J0113-0972 - Permanent Full Time
Title: Deskside Support Tech III
Category: Information Technology
City: Cleveland, Ohio, United States

Job Description: Deskside Support Tech III

Provides Tier 2 and Deskside Support and Server Maintenance and services in a senior technician or lead supervisory role for users located at DHS USCIS field offices and services located throughout Continental United States (CONUS). Logs and provides support to prioritized and assigned incident tickets assigned through the Remedy ITSM system. Maintains user accounts and security policies at USCIS field offices locations and sites. Supports the troubleshooting of network performance issues and execution of disaster recovery plans. Supports the upgrades, patches, new applications, and equipment deployed and in operation at field offices and sites. Knowledgeable on service delivery of IT Services that delivers on designated and outlined Service Level Agreements (SLAs) performance. Responds to and diagnoses incidents/problems through discussions with users. Ensures timely attention to the incident management process through which incidents and resolutions are controlled. Have ability to conduct problem recognition, research solutions, isolation, and follow-up steps. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical issues, incidents and problems. Responds to telephone calls, emails and personnel requests for technical support. Documents, tracks, and monitors incidents from original call into the help desk through resolution to ensure a timely resolution. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems with Tier 2 support. Simulates or recreates user problems to resolve operating difficulties. Able to make recommends system modifications to reduce incidents and problems. A certain degree of creativity and latitude is required. Travel to support other field offices and sites within a region may be required.

-Strong leadership and people management skills are necessary.
-Strong customer service and communications skills are necessary.
-Ability to quickly analyze, evaluate and test software and hardware problems to provide rapid
resolution support for known errors with documented solutions.
-Able to provide and restore systems configuration.
-Record and escalate after applying Tier I troubleshooting diagnosis to Tier II technicians and provide
remote repair services for workstations and peripheral devices.
-Remotely install software applications.

Required

Skills:

-BA or BS college degree in a technical discipline and 6 years of experience OR HS diploma or
equivalent and 8-10 years of related technical experience.
-CompTIA A+ is required or achieved within 6 months after hire.
-Microsoft Technology Associate (MTA) Certification or Microsoft Office Specialist (MOS) is required or
achieved within 12 months after hire.
-ITILv3 Foundations Certification is required or achieved within 6 months after hire.
-Help Desk Institute (HDI) - Desktop Support Technician (DST) Certification is required or achieved
within 6 months after hire.
-Experienced with computer terms and customer service operations.
-Strong communications skills (both written and oral)
-Excellent interpersonal skills, especially ability to listen and understand what is being described with
attention to details in transcribing communications into BMC Remedy.
-Strong customer service orientation.
-Windows operating systems and Microsoft Office Suite experience required.
-Must be able to obtain a Public Trust security clearance to start employment. Must be able to
maintain a Public Trust security clearance to continue employment. U.S. Citizenship required.
-Must be able to complete/pass a CGI background check to start employment.
-Travel to support other field offices and sites within a region may be required.

Desired

Skills:

-Remedy Service Desk experience a strong plus.
-If acting in a lead or supervisory role an ITILv3 Intermediate Certification is required in Service
Operations or achieved within 12 months after hire. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in more than 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Skills

Reference: 233807]]>Fri, 17 May 2013 02:59:00 GMThttp://jobs.cgi.com/job/Cleveland-Deskside-Support-Tech-III-Job-OH-44101/2385391/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.cgi.com/job/Cleveland-Deskside-Support-Tech-III-Job-OH-44101/2385391/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS